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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They do not honor their contracts. They do not accurately transcribe their contractor reports allowing them to repeatedly deny claims.
Business response:
Hi, I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.
The service plans are good but the customer service is horrible. This weekend I had to ask for someone without an accent to help because I could not understand them and they kept repeating my information incorrectly.
bad Experience with appliance repair company. Still waiting for reimbursement.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
If you are cool with your ac unit breaking and having them send a (poorly reviewed) company to diagnosis the problem many days later (beyond the promised 48hrs), and then waiting an undetermined amount for them to figure out how to fix, order parts, etc this is way to go! But if you have little kids and actually need your home to be under 90 degrees then perhaps this is a giant waste of money at best and incredibly dangerous for your family. Also, definitely need to love the phone- spent a good 20hrs on hold across our 4 or ... read more
The only thing they are good at is taking my money. I was offered a refund because the appointed Tech nevered showed. That was 6 weeks ago and my Fridge still does not work. I have reached out 7 times with no refund.
Business response:
Hi Shane, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Horrific customer service. To follow-up on a service request or speak to a rep, you have to call in and their wait times range from 2-3 hours. They have no online assistance.
Business response:
I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. We also understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and I have sent a private message with contact information for further assistance.
Problem with the dialect of your agents and i just cant understand them wish i could dealwith someone in USA
I have had many problems associated with my claims.
Fixed three toilets then called to say wasn't covered under warranty AFTER 26 years of paying premiums!! About $13,000 WOW! Cost to them $120??
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.