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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They denied coverage for my hot water because of a lazy contractor who didn't want to fix the intermidant issue
Business response:
Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
They’re expensive and the people they send aren’t the best.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
This was the worst experience ever. As I write this review, our air conditioning has not been fixed. Today marks the third week that we are without air conditioning and we are still waiting. When we called three weeks ago, we spoke to a representative to initiate a claim. We called to find out the status of the claim a few days later, and there was no record that we even called or any information in the system. We had to start from scratch. We informed the representative that there was a heart patient and asthmatic in the ho... read more
Business response:
Hello, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.
I wouldn't rate them with any stars if I could the first time I called to have help with my duct work I was told that it's a pre-existing problem and was denied well the ductwork has been in this house since it was built in 1977 there's no water damage so I'm not quite sure other than it being over 40 years old what the pre-existing problem would be very unfair
AHS charged me twice for the $125 fee to service an appliance. I called to have the $125 refunded and they did...so they said. No joke, I called several times over a 2 week period and spoke to more than a dozen people who ALL told me the refund was already in process. Every time I asked for a supervisor I was told there is no supervisor and no one I could speak to other than the person I was talking to. I still have the list of names of all the people I spoke to. After 3 weeks and no refund, and constantly being lied to abou... read more
Business response:
Hello Rajo25, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.
I suppose when it works, it works; but when it doesn’t, watch out. Had an ice maker repair, 4 weeks later and as many visits, it’s still not resolved and AHS has been ZERO help. When you can get through (average wait thirty minutes) I have asked repeatedly for them to give me a different contractor who can get the job done. Nope. Asked to speak to a supervisor. Nope. Asked a supervisor to call me back. Nope. Asked to get transferred to the cancellation department. Nope. And now begins the undoubtedly uphill climb to cancel. ... read more
Business response:
HI db, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
They don't follow up if the problem was resolved. I have been without hot water for two weeks and they told me to go through the hot water heater company. I understand it it's still under warranty but I asked him to please have a new one installed and will resolve the paperwork on the backend. Pretty much anything in your home that is in the warranty will not get fixed through them. So what's the point?
Over 11+ years with AHS, Problems with my AC. Told it wasn't covered. Cost me $5500 to get it fixed. The company was from AHS.
Business response:
Hi Marion, Your patronage over the past 11 years is more than appreciated! I would be glad to speak with you about the non covered AC cost to get the issues resolved.
the last call was never resolved, finally called a contractor outside their network and he resolved the problem
Business response:
Hi Don, I hate to hear about your last service call that was incomplete. I owuld be glad to speak with you.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.