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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I only had AHS since june of 2017 and have never made a claim. In 2019 when I renewed online I accidentally paid the monthly amount in a lump sum which was $80.00 more than the yearly amount. No problem I thought! After being passed from one call center to another and purposely dropped of the line I decided to give up and wait until renewal time and show all my screenshots evidence of long wait times at different AHS call centers to an actual english speaking person. I never recieved a call back! I'm moving on!
Business response:
Hi Mr. Evans, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
SCAM! Stay away at all costs, this is the biggest scam company ever. They send out terrible 3rd party companies who get paid the bare minimum to barley fix the issue. It took 4 weeks to get my washer fixed and then when I canceled my policy they CHARGE you!!! Even though you don't sign a contract and when you agree to the month to month you will get a $75 dollar fee once you cancel. This company is the WORSE STAY AWAY! Seriously.
Business response:
Hi Eric, I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I owuld be glad to speak with you to get the issues resolved.
I didn't get what I was told when I 1st signed up also I had to pay 107.for Plummer that was ok but to pay 549.extra to put my jot water heater in wasn't right that's why I pay them every month ahat if I didn't have it cause I was told different
Business response:
Hello Marica, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.
Had to call numerous times to get a response. Seems there was a computer glitch and it delayed my service request. It was very frustrating.
Business response:
Hi Carol, Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.
Language barrier. Didn’t understand my service request.
Business response:
We apologize and we are working to improve .
Takes hours or days to get help. Even on repeated issues and using same contractor.
It's extremely difficult to get through. I waited over an hour before my call was answered
Business response:
Hi Benjamin, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.
They will not fix air Condtion 23 years old want to keep fixing over an over an I pay 107 every time I call them
Because they need to improve their customer service and service
Business response:
Hi Russell, we appreciate you taking time to let us know that improvements needs to be made. It is our hopes to always provide a positive service experience forour members. We would be happy to speak with you if there is a repair you need assistance with.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,532 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.