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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I previously wrote a review 2 weeks ago and was contacted by AHS with the following response, "We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately." AHS requested my contract number which I promptly provided. Their response led me to believe they would resolve the issue but I am still waiting. In April the fan motor went out on Unit 1. The company contracted to repair the unit used the wrong part and left multip... read more
Business response:
Hi Scott, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
After 5 years of doing business with American Home Shield and paying $40, $45, 50 per month and $125 each service call plus $700+ for uncovered Freon I am finally fed up with how they handle customer service. #1 - the first assigned "pro" is ALWAYS ALWAYS ALWAYS the worst. Our A/C has needed repairs 2xs during our contract. Both times, our first "pro" wasn't able to get to us for 4 days. 100 degree weather with no air for 4 days is unacceptable. #2 - When the "pro" does come they NEVER fix the problem in the first visit much... read more
Business response:
Hello Christy, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
I have not had a microwave for 6 weeks. Repairman said could not be fixed and needed a new one. He sent in paperwork and said it would take 3-4 days for their response. That was July 16 and August is now behind us and still no response. I have made numerous phone calls and no response. Very discouraging.
I am not happy with customer services. It is too hard to explain things and trying to understand while trying to explain your problem.
Home shield can be some what confusing. Why do I have to pay for service and send a receipt before getting paid? Why are the coverage not up to date with cost?
Business response:
Hi Helen, Thankyou for sharing feedback about your most recent AHS service experience. I hate to hear about the cost and coverage with AHS.
Terrible coverage! Needed a new faucet for my garden tub and wanted me to pay an additional $485!
Business response:
Hi Poni, I hate to hear about the additional non covered cost paid. I would be glad to speak with you to get the issues resolved.
Failure to pay items which have age other companies would offer to fix or pay nothing else to add but if I must
Business response:
Hi Stan, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.
If I could give a negative rating, I would. In JULY 2020, a representative offered a $50 deduction to renew my contract. I foolishly renewed; she charged my credit card the price after the deduction on July 29, 2020. In SEPTEMBER (2 months after renewal call) received a bill on 09/25 (dated 09/14) due 09/30 for $50.01. On 09/25 spoke to Darline (ID nnnnnnn) said she would call back next day between 1:00-2:00 - she didn't. Also asked to speak to Supervisor, didn't get transferred. On 09/26 spoke to Ellen; she said person in J... read more
Crap service they send a tech to your home and they refused to fix the issue
Business response:
Hi Nicole, Thank you for sharing your feedback about your most recent AHS experience and the repairs that were not completed. I will be contacting you soon.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,532 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.