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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sometimes it is difficult to get an actual person on the phone when there is an issue.
Business response:
Hi Nik, We are working to improve the hold times.
BEWARE! AHS has great sales team. They answered their calls within 30 seconds and made unbelievable promises. However, if you have a problem the customer service wait time is 45 minutes to an hour. They will dance around the problem and denied your claims at the end. My sink clogged due to improper installation of the garbage disposal which I didn't know. They said it is not covered, but it is.... Here is their contract "CONSUMER HOME WARRANTY Certain items and events are not covered by this contract. Please refer to the exc... read more
It's so hard to get ahold of customer service by phone
They have been dishonest about the warranty policy, refusing to cover issues that are clearly covered in the warranty. They use substandard contractors that cause more problems than they fix. Time to fix problems is often unreasonable. Repair techs have to contact Home Shield for authorization and many times have to wait hours for someone to answer. Homeshield customer service reps provide inconsistent answers/information regarding warranty problems/coverage. One rep will tell you something is covered and when you call back,... read more
Business response:
Dear Member, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim
They have poor third party contractors. They should try others that are more reliable.
Business response:
Hi Alexander, As we do use third part contractors, it is our goal to make sure everyone provides you with a good experience. I would be glad to speak with you about your experience.
Can't get thru on the phone after 1+ hr wait. Can't get the technician to call me back with a return service request to fix the original issue.
Slow and substandard contractors used for ac issues
Business response:
Hi Andre. Thank you for letting us know your concerns with the AHS contractors for your air conditioning. We understand how important it is that you have confidence in the service we provide. We would be happy to speak with you to address your concerns.
Our refrigerator broke before Thanksgiving. It took weeks for one of their service providers to come out and then they ordered the wrong part. It is now February and the refrigerator is still broken. We have dealt with techs ordering the wrong parts, losing the parts, saying they never got the parts, parts were sent to the wrong place, forgetting they scheduled us for the service. We have just purchased the parts ourselves and had an appointment for the techs to come fix the refrigerator again yesterday. Once again they did ... read more
Business response:
Hi Robin, We appreciate you for bringing the ongoing refrigerator issues to our attention.
Because in most cases the time between making the repair request and the repair getting completed is not treated as a priority.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.