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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Professionalism. Their representatives have your best interests at heart however the last plumber:All City Plumbing (Eric) was very unprofessional, cursing at my neighbors because he was in their parking space they parked behind him & he was upset because he felt that they didn't move in a timely manner.
Business response:
Hi Steven, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
1) NOTHING is covered under their "warranty". All the services I had done I had to pay out of pocket. Honestly, why bother paying over $700 a year to cover nothing??? 2) On top of your monthly/yearly payment, you pay $75 per service--even if the technician DID ABSOLUTELY NOTHING. They say the fee is for "diagnosing" the issue, even if no service was actually performed. 3) They charge a cancellation fee! (One month fee!) So they CHARGE YOU FOR CANCELLING! Citing things like "administration fees" per what was on "the contract.... read more
Business response:
Hi, I hate to hear about your most recent American Home Shield experience and the repairs that were not covered. I would be glad to speak with you about your experience and the service fees.
Contractor left some things unfinished on my sewer line installation
These guys are the worst. Rip Off...scam. I paid them over 10000.00 for 14 years. Every time something went wrong like a water heater leaking the took a month to approve the fix. The last straw was my drains were starting to clog up and they refused service. So I cancelled them and now they say I have to pay them for the rest of the contract period. I never signed a contract and the contract says I pay them and they provide service. Not the way they look at it! They don’t provide service and you still pay.....nightmare!
AC went out in July. I live in Arizona. It took them 3 weeks to get the part.
Business response:
Hi Robert, I hate to hear about the delay in service that you experienced to have the AC system part repaired. I owuld be glad to speak with you about your experience.
Had one bad experience in years of service.
I've been waiting for a microwave for 3 months because mine couldn't be repaired. Trying to get a hold of someone to ask questions it's impossible. Then when you do they transfer me to someone else and they either don't know or hang up on you! What a joke. If there was a spot for a Zero Star I would of selected it. Absolutely worthless!
Charged us a fee. Contractor never showed up! Couldn't get any help from them!
Business response:
Hi Richard, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
too many excuses on items you say you will repair or replace.
Business response:
Hi Bill, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.