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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted a repair request on my oven ay my rental property. First technician couldn't diagnose. Second technician was rude to property management staff using profanity so he was cancelled. Took AHS 13 days to schedule the third despite me getting on a live chat and phoning them wasting three hours of my time on hold. He didn't show for his scheduled slot and said he couldn't get there until 8:30PM so the tenants cancelled the appointment. I had to replace the unit because it had been three weeks and I was in violation of ... read more
Business response:
Hi Brent, I hate to hear about your most recent AHS experience to have the oven repaired. I would be glad to speak with you to reach a possible resolution.
I have been lied too repeatedly. The piece to fix my dryer is no longer be manufactured and they refuse to replace my dryer as contracted. It's been over 3 weeks since initial service. I'm also without heat and it's been over 3 weeks.
Business response:
Hi Anita, Thank you for sharing your most recent AHS experience. I would be glad to speak with you and get the issues resolved.
AHS used to have wonderful customer service. That is the reason why I keep coming back to them even though they are slightly more expensive than other companies. Nowadays it is impossible to get a human being to answer the call if you have a problem with a service request. They give you very little choice to contact them. No email unless it is about privacy or security. If you call them, as I am doing now, you will be put on hold for at least two hours. It is as if the company does not exist beyond a website and a simple aut... read more
Business response:
Hello J, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7 am-7 pm.
If a vendor is not available, there are no emergency vendors available
Business response:
Thanks for commenting. We do provide emergency options if we deem there is an emergency. Please contact us with any questions.
I cancelled a repair appointment 4 days prior to the date and I got charged. I tried to contact a human and never heard back. I am furious. I want to be refunded for the cancelled repair appointment immediately.
I would never buy a home warranty from this company again...service reps are limited in their ability to help, there is no escalation path available, and technicians can do as they please invoicing the service fee without ever calling and there's no accountability. I called over a week ago to have some leaks fixed. I was told that a technician would reach out to me to schedule within 1 working day. That has yet to happen. I gave the technician 5 working days and finally called again Monday. I was told that someone would reac... read more
Too many times they reject valid claims for service.
This company is horrible! The wait time is extensive! I have been calling them for 3 weeks now, and they keep telling me it's in the approval process! The customer service person will not transfer me to a supervisor, or a manager. This company seems to me like a scam! They only respond quick when the customer has to pay out of pocket. They use the worst vendor who does not care about customer satisfaction, and instead of repairing, they makes the problem worse, and misdiagnosis the issues, and AHS won't allow you to choose y... read more
Business response:
Hello Loyalty, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.
They took money from me for a job, they never completed the job and I never got reimbursed for the money I paid. I've spent countless hours on the phone with them and can get nowhere with them. I will NEVER use this service again. STAY AWAY!!!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.