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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Agents varied in ability to help. I had a refrigerator issue. The first service was in May. I was promised a call back from then since it could not be repaired. I never received a phone call. I had several phone calls(over an hour) to resolve the issue. Finally, I was told a certified Samsung repair man would be needed to confirm that nothing else could be done. One was to call me but never did. When I called him using the phone number given me by AHS, the man who answered said he was not a certified Samsung repair person. N... read more
Business response:
Hi Teresa, Thank you for taking the time to share your review about your ongoing issue for 7 months to have the refrigerator repaired and customer service experience to have the claim resolved.
Do not get this insurance since it is scam. First of all, any time you have an issue you have to pay $75.00 for them to come and check the issue. Second, if the company that they have send has not fixed the issue you need to call American Shield to send that company back but they world not send them back right a way. For example, we had a leak that American shield had assigned a plumber to fix the issue. It took them 3 days to come to check the issue and next day we still had the leak and when we called American Shield they ... read more
AHS gives customers the runaround. Can't say how many times l have had to intervene with them or their contractors to get my work complete. Right now l have a plumbing issue that has been opened for three weeks and only partially complete.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
It took them 5 months to find the problem with my refrigerator, the Sears kept the wrong part for 4 months, finally the last man saw the problem and ordered a replacement
Business response:
Hi Edna, Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss the issues.
They hire contractors that mostly have 1-star yelp reviews.. because those contractors are not able to fix anything.. I am on month 9 since my dishwasher broke. Spend hours on the phone, my case was "referred to contractor relationship unit", "expedited", "referred to supervisor". They promise to call you back and NEVER do. I still do not have a working dishwasher.
Business response:
Hi Lada, Thank you for bringing your most recent issues with the dishwasher to our attention. I would be glad to speak with you to get the issues resolved.
Poor communication & vender responses were inaccurate or non-existent
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Service calls are great but trying to get in touch with you to follow up on replacement issues are ridiculous. 3 hour phone wait. I will not recommend.
Unreliable Contractors/Vendors, painstakingly slow reimbursements,
Business response:
Hi Leilani, Thank you for your feedback.
Communication with home office unacceptable with technician just fine.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.