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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Can never get anyone on the phone and it's very frustrating at times.
Business response:
Hi Lisa, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Should have more companies to refer for repair. Service at night needs improvement.
Business response:
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
My furnace went out on January 11 and it will be fixed on February 10 so we have been without heat for a month. When I called customer service I discovered that the entire service was outsourced and of little help because they do not have any authority to make decisions. They’re pleasant but unable to get answers for us.
Business response:
Hi Floyd, I hate to hear about your most recent AHS service experience to have the furnace repaired. I would be glad to speak with you and get the issues resolved.
We have been without heat since November 19, 2020. We have called them everyday for the past 70 days to try to get this resolved. A different person answers the phone and we get a different answer every time. They will not let us talk to a supervisor and say they will escalate the situation. The contractor only came out twice and didn't fix the issue, they were supposed to come back with new parts and never did. We have also tried to contact the contractor with no luck. The warranty company sent a new contractor out, but the... read more
Business response:
Good afternoon Belinda, We hate to hear about your most recent service experience with American Home Shield to have the furnace repaired. I would be glad to speak with you to assist with a resolution.
American Home Shield is a scam. They have no customer service. They use long hold phone calls to call centers in the Philippines and the Caribbean to apologize for taking money with giving you unqualified rude dishonest technicians. In my experience, I made service calls that were not serviced by the Technician AHS and was charged but not got the service, then I had to put on long holds and yet to receive the service or the money back. All you will get from HSA is , I am so sorry customer service. If you are willing to send ... read more
Business response:
Hi Kawther, thank you for letting us know about the concerns you have with your AHS experience. I'm sure it is frustrating that you were not able to reach anyone for a satisfactory resolution. I will be more than happy to speak with you further regarding this matter.
takes days to have repairs done and the value is not tehre
Business response:
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
My kitchen faucet stopped working on May 26,2020 and I requested service from AHS. It is now July 28,2020 and my faucet is still not working. The contractor assigned by AHS ordered the wrong part from Delta Faucets 3 times and when it did not work they blamed Delta. I have discussed my problem with at least 7 AHS representatives, 4 supervisors, and 3 escalation team members and my faucet is still not working. According to the contractor they got the water to run but it only worked less than hour after they left. I have reque... read more
Business response:
Hi Arlene, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
I have a policy with Fidelity National and to say the least, not too happy with them. It's about to expire so I thought I'd give American Home Shield a try. I signed up with them in the first week of July 2020 with the understanding that the policy would start on August 1st 2020 and that's when the billing would start. Well, a couple of days later they took $34.99 out of my checking account. Now AHS is quick to sign you up but after that, forget it. You cannot get a hold of anybody. They have a handful of toll free numbers a... read more
Business response:
Hi Peter, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message with contact information for further assistance.
I've called AHS for 4 different appliances. 1 appliance (AC) things went ok. The other 3 have resulted in multiple visits without a good result. The kitchen faucet had almost no water coming out but the water line feeding it was fine. AHS refused to fix the faucet because they don't fix water pressure issues. I had to go get a new faucet and install it myself. The fridge issues have resulted in multiple visits always for with same outcome. Fridge works well for 2 months and the issue comes back. The technician was always str... read more
Business response:
Hi Luis, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.