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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company gets 1 star. We have paid for this warranty 9 months...we requested a service call on an electrical problem...I get the run around then I finally get someone and they tell me I while you have coverage for electric we wont cover a short..what am I paying for? Iam unsatisfied and they are fraudsters ..they happily take your money...but don't want to make repairs
Business response:
Hi Jennifer, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.
Previous customer so felt ok using them again. CRIMINAL negligence on the current claim. DO NOT recomnend this company. Made AC claim for poor cooling. Technician left my system inoperable with 107 degree heat in Texas. Called to see when he would be back. It's been 3 days & AHS says they are looking into maybe doing an authorization. Refused to prioritize the repair. This is heat that kills.
Business response:
Hi D.K., Your concerns and frustration are understood regarding your AHS experience and the delay to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
Although I have been a customer of AHS for 15 years, my recent encounters regarding my heat pump result in my strongly discouraging anyone from becoming a customer without carefully reading the entire contract. If you engage with AHS under the contract, you no longer are the owner of the appliance, in that you can make no decisions about that appliance. AHS selects the repair firm. There is nothing in the agreement that the contractors are certified or qualified to service your appliance. Shoddy workmanship, rude technicians... read more
Business response:
Hi Phil, Your patronage over the past 15 years is more than appreciated. Also, your concerns are understood regarding the delay in service and the ongoing issue to repair the outside unit. I would be glad to speak with you and reach a resolution.
Making service requests are easy & getting fixes are semi-ok (some of the contractors aren't rated highly or their performance isn't up to high standards at times - they do the least to get their paycheck it seems). However, awaiting feedback on work order situations from AHS is too slow when encountering a negative interaction. AHS answers the phone call, takes down full information & promises a 24hr turn around, but we're going on a week of no feedback.
Business response:
Hi Linda, Your concerns are understood regarding the delay in service to have the issue repaired. I would be glad to speak with you and get the issue resolved.
I had no choice in who the technician was. The technician that was chosen only worked 11-2 in my zip code, and that’s it. He wouldn’t give an appt time, even though he claims he has appts out here, and he said he only works during the week. I had already paid the $75 service fee because it makes me do that before I even know who the tech is. I called AHS, and they said I was stuck. They wouldn’t give me my money back to find a technician with flexible hours, and said it is up to the technician to set hours. I had to figure a... read more
Business response:
Good afternoon Amber, Your concerns about appointment times are understood. I would be glad to speak with you and assist with a resolution to the issues that you have experienced.
Their customer service is far below standard - and they are not eager to correct the problem satisfactory
Business response:
Hi Cornelius, Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.
American Home Shield If I could give them less than one Star I would do that! Absolute worst customer service I have had to deal with. Yet they are quick to take your deductible money out of your account! Only thing this company is good for is a Re-Key the person who showed up for that was on time and personal. So the dishwasher goes out, they send a service person out from SEARS IN EVANSVILLE, INDIANA! Service person says the mother board is gone out on the dishwasher. He orders one, it comes in within two days. Now two wee... read more
Business response:
Hi Libby, I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the dishwasher repaired. I would be glad to speak with you and get the issue resolved.
I have had difficulty with the company since day one. Warranty came with purchase of the home. The customer service reps are not native English speakers , that would be okay if they were good English speakers. But it is more than a difficult to understand accent. They can only read off their script and don’t seem to understand what you are saying. Then, you wait on hold a long time, and get hung up during the call a lot once you’ve connected to a rep, they do not call you back when call is dropped so you start from square on... read more
Business response:
Hi Kristine, I hate to hear about the delay in service that has been experienced to have the repair completed. I would be glad to speak with you and reach a resolution.
On 5/6/19 American Homesheild replaced my ductless mini split system with a Carrier Unit. The unit has never worked properly. We have called American Homesheild numerous times and only once received a call back. The unit was put on recall and it has not been resolved. The contractor charged me for things he did not replace, and he told he pulled a permit. He never did. He reused old lines, never changed the condensate line, used wire ties to connect pipes, and the air handler wad not level which caused the drip pan to leak. ... read more
Business response:
Hi Warren, I understand your concerns regarding the delay in service that you have experienced to have your air conditioning system repaired. Per your review, I would be glad to speak with you and address the contract concerns.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.