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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After dealing with them on several occasions as a contractor, I do not like their professionalism and lack of coverage on items.
Business response:
Good morning Aaron, Your service to American Home Shield as a contractor is more than appreciated. I would be glad to speak with you and address the issues.
If I could rate this company negative 0 I would . First , I have been with American Home Shield for almost 9 years . In the 9 years I only needed them twice . The first time it was for a plumbing issue and they informed me that the service I needed wasn't covered . I accepted that and moved on . A few days ago I needed repair to my Ac unit and once again its not covered . I canceled the policy . What am I paying for ? In 9 years only attempted to use twice and both claims not covered .Cheaper to just pay out of pocket . Cust... read more
If I could select ZERO stars I must definitely would! The WORST experience ever! I placed a service request on a Friday morning, I had service technician at my home same day because I agreed to be worked in to their body schedule between 5-7pm. The service technician Malek was extremely nice however when his supervisor showed up it was a different story. He didn't speak English well so it was difficult for him to explain to me what was going on with my AC. After a difficult conversation it was relayed tht I needed to replace... read more
I requested service for my oven and a sear’s service specialist was sent to my home. He informed me the oven was beyond repair and needed to be replaced. I have waited for well over a month and called at least a dozen times only to be given the run around each time. Every time I was told in 24 hours a decision would be made and of course it was not. No effort was made to reach me even though I was promised a call back from a supervisor each time I asked. There appears to be disconnect between the obviously foreign outsourced... read more
Business response:
Good morning Frank, I would like to thank you for sharing your most recent experience to have the oven repaired. I understand your frustration with the delay in service. I would be glad to speak with you and reach a resolution.
Poor customer service. Terribly long wait times when you call. After waiting about an hour to speak with someone I was hung up on with no call back. This has happened twice
Painful to get someone online Wants to do least possible correction Trying to cancel..1 hr online ..listening to music!!!!!!!
American Home Shield Review We came into our contract with American Home Shield with the purchase of our home in 2016. It was added as a stipulation due to the age of the AC on the property and the age of the property itself. For the first year we didn’t end up having to use the service. So we allowed it to renew. Which ended up being a major mistake on our part. Our first service call was a couple months into the new contract. I turned the water off in my shower, and the knob came off in my hand. Because as mentioned, the p... read more
Business response:
Hi Amanda, Your patronage to American Home Shield for the past few years has not gone unnoticed. I hate to hear about your most recent experience to have the air conditioner repaired. I would be glad to speak with you and reach a resolution.
The worst customer service I have ever seen. If you call them about an issue with a contractor or service they act like they don't know anything.Then they call the contractor which makes them mad and they drag their feet even more. The status page for work orders on the AHS page is never updated. Neither they or the contractors make any effort to keep you informed. Everytime they come to fix anything they have to order a part which takes a week minimum. I have had them have to come back to fix things that were not done corre... read more
Business response:
Hi Blane, I understand your concerns regarding your most recent customer service experience to have the AC repaired. I would be glad to speak with you and get the issues resolved.
We have been without AC since April 18th. We have 2 Units. They both are out. They sent a company out that claimed they fixed one unit and had to order the part for the other. We are still without AC. The AC they stated they fixed is not fixed. It went right back out after 1 day. So we had to reach back out to AC company to get an update. They scheduled an appointment to cone back out today. Gave us a 4 hour window. We called 4 times requesting they call 30 minutes before they arrive. No one called. They dropped the parts of... read more
Business response:
Good afternoon Calvin, I most certainly hate to hear about your most recent experience. I would be glad to speak with you and resolve the issues that have occurred with both AC units and the delay in service.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,532 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.