This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I must say I am very disappointed with the issues I am experiencing with my refrigerator. I called to report a problem at the end of February and to date which is April 16, 2020 my refrigerator is still not fixed and I have been told I need to wait for a part to fix it 4 to 6 weeks. I am sure you can understand my disappointment
Business response:
Hi Eloise, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.
My very first claim experience has gone very wrong. We came home to find our garage door would not open. I entered through the service door and found that the tension spring that helps the door open had broken. I looked at my warranty contract to see if it was covered and this is what it said: GARAGE DOOR OPENERS COVERED: All components and parts, except: NOT COVERED: Door or door track assemblies. Since the spring was not the door or part of the door track assembly I went ahead and submitted my claim online ( I tried to cal... read more
Business response:
Hi Michael, We hate to hear about your most recent service experienced to have the garage door repaired as well as the cost associated with the repair. I would be glad to speak with you and get the issues resolved!
One more negative review. I requested cash out option 11 days ago. Today they let me know that my request most likely will be processed today. Sounds like after years of being loyal customer I have to find alternative solution on competitors side. Also they using contractor who will try to make extra $600 only for water line modification in order to install new the same water heater. Their equipment replacement option will not cover total cost of the heater and labor.
Business response:
Good afternoon Eugene, Your patronage to American Home Shield is more than appreciated. Your concerns are understood regarding your most recent experience and the noncovered claim charge. I would be glad to speak with you and address the cost to repair the water heater.
Our refrigerator was dead at end of July, 2019 while we were away from home. We have to throw away about three to four hundred dollars food. AHS sent technician to diagnostic first, then let us wait for a week for parts arrive. They ordered the wrong parts and it does not work well with our refrigerator. The temperature is totally mess up and again, we have to throw away bad food every week. cost us more than five hundred dollars without a solution. They sent technician and we were being tested again to see if technician can... read more
Business response:
Hi Tz801, I understand your frustration with regard to the delay in service that was experienced to have your repair completed. I would be glad to speak with you and discuss your experience.
I’ve had horrible experience with this company and their incompetent technicians. The company has rude reps and poor customer service. They’ve lied to me on several occasions about calling me or telling me someone will call me back and never do. The technicians come out and don’t know what they’re doing and ask me what I think the problem is — they’re supposed to be the experts. I’ve had the contractor HVAC company called Airtronics come to my home for the past 3-4 weeks and my AC is still not fixed. Now the AC is completely... read more
Business response:
Hi PR, Your concerns are understood regarding the level of customer service that you have experienced to have your air conditioner repaired. I would be glad to speak with you and reach a resolution.
If I could give this company zero stars I would. The absolute worst company I have ever dealt with. Our reimbursement was denied because we had to us an outside contractor and pay out of pocket. After waiting A WEEK for one of their contractors to come out to only stay a matter of two minutes because he was not qualified to work on our particular unit. We had to take matters into our own hands- which we did previously with our hot water heater and had no issues with our reimbursement. I have been calling the entire month of ... read more
Business response:
Hi Ashton, I hate to hear about your most recent experience and the delay in service to have the air conditioner repaired. I would be glad to speak with you and discuss your request for reimbursement.
Mis information to customer, was told would not pay service fee because I had already paid over 600 to Plumer, ended up still paying it.
Business response:
Hi Jav, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
I've been with AHS for about 7 years now I use them once or twice a year mostly ac related. I Referred over 30 customers per year since then 30 ×7 years =210 @ least. I'm in people homes at least 4to 5 times a day based on my business. And people asking me for recommendation for different issues in their homes . I found ahs is good way for me and them so we don't get stuck paying for major repair bill or replacement at one time . Fast forward my water heater start leaking 3 days ago , tecnetion came next day , I felt it was ... read more
Business response:
Hi Ahmad, I would like to thank you for sharing your most recent American Home Shield experience about the leaking water heater and contractor. I would be glad to speak with you to discuss the non covered cost and replacement that needs to be completed.
What a terrible organization. The compressor, along with other aspects of my AC system went out, (breaker melted to the house) and the out of pocket was gong to be upwards of $1,000. I asked for a second opinion and again, it is clear I need a new unit (existing unit is almost 30 years old). So AHS is going to find some old or used part for my aged unit and charge the rest to the consumer. Why do I even have a policy? I will be cancelling this contract after this mess is over and I have already contacted my attorney. AHS is ... read more
Business response:
Hi T.H., I most certainly hate to hear about your American Home Shield experience and the issues that have occurred. I would be glad to speak with you and reach a resolution for the air conditioner that needs to be repaired.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.