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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Because they wanted a second opinion on a job to fix air conditioning and now it will delay about 2 weeks
Business response:
My name is Kim and I am with AHS' social media department. I understand you were not happy with the outcome of your experience with us. I will work to see if there are any other options and follow up with you as soon as possible with an update. Thanks for your patience.
I am not happy at all with AHSC . We just bought a house with non working toilets . Realtor called warranty company to fix before we moved in . Someone came said he fixed all issues . On the day we moved in no working toilets . No paper trail either to see what was done . He comes back puts power flush parts on all the toilets he said he fixed . I called him a liar to his face . Then he told us all our toilets are under recall and it will cost us 275.00 a toilet because they are recalled we have to pay to have them installed... read more
Business response:
Hi Julie, I hate to hear about your most recent experience with the plumbing issue/ I would be glad to speak with you and address the noncovered cost to have the toilet repaired.
AHS is the worst company that I've ever had to deal with in my life. AC broke, logged request for service on line and they sent Total Air Care the next day so I thought the service was going to be great. Total Air Care diagnosed a bad compressor. It is now one week later and I can't get AHS to approve the diagnosis so Total Air Care can come and fix it. I have talked to multiple people at AHS and none of them can help me. I am routinely told by AHS that someone will jump on the problem and call me back with a resolution. I h... read more
I would not recommend this company. I was a member for over two years and made one claim last month. My water heater broke on a Thursday and I immediately placed the call at 4pm. AHS states I will here from a contractor within 48 hours. O Tuesday at 6pm I get a call from the scheduled contractor. Safe to say, even though the contractor was nice he did not not come to my house till Thursday, 1 full week after I lost hot water. Then after he evaluated the heater he provided AHS a quote. within that quote I needed to pay an add... read more
Would not replace hot water heater that started leaking water. Requested a plumber and was told date to be at home with a four hour window. Plumber never showed up or called. The day was ruined.
Business response:
Hi Stan, I understand your concerns regarding your most recent customer service experience to have an item and the additional non covered. I would be glad to speak with you and address your experience.
I have a significant leak (plumbing) and I contacted AHS who sent a plumbing company that could not “find the leak”; but, acknowledged there is one. So they said they were going to refer AHS to get a leak specialist company. To date.....nothing. In the meantime I am running up a huge water bill.
I live in the Houston, Texas area. AHS initial automated responses are good. Do not attempt to call them and speak to a person. Extremely frustrating. The Air Condition companies, and the plumbers have to be the worst in this area. The AC company they sent recommended I replace my units for $22,000. All I needed was a compressor on one of the units. Please read the negative reviews on AirTronics, They are true. Do not use this company if you have a choice. Unfortunately I will be cancelling my contract with AHS due to who th... read more
Worst company I've dealt with. Customer service, contractors is horrible!! Every call takes 45min to 1hour. How many calls does it take for same service request? 4-5 times! Water heater is covered by AHS the company I pay monthly plus service call fee $75. 1st call Friday 3/29-45 min call to put a service request & take $75 service fee...ok right? 1st plumbing contractor calls to tell me nxt appt available is Monday 4/1 w/no hot water?? Not acceptable! Contractor tell me nothing they can do & to call AHS again to have anothe... read more
I'm not going to write a dissertation of my 6 months of nightmare with this company. BUT, I AM going to list for you the violations and abuses to which I have been exposed (in addition to the omnipresent 30 to 45 minute hold to speak to a human being at the company). To wit: They say in the first line of the contract under "Coverage Overview" that "Coverage under this contract includes ... malfunctions .. which occur ... insufficient maintenance, rust, corrosion or sediment." BUT, when you file a claim for lack of water pres... read more
Business response:
Good morning El Paso Crone, I hate to hear about your experience with American Home Shield and the issues that you experienced. I would be glad to discuss contract coverage and the contractors that serviced you.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.