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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My air conditioner would only call my house to 75°. American Home Shield‘s company came out. Two men messed around with my thermostat. Went to the backyard to look at the unit but never took the cover off. I told him the air conditioner when I call the house and was making a winding noise outside. He said it was the thermostat. How does the thermostat make the air conditioning unit have a winding noise? I asked him twice to go outside and look at the unit. Finally He went back there and found a bad capacitor and he replaced ... read more
Business response:
Hi Diana, Your concerns and frustration are more than understood with regard to the delay in service experienced to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
My AC got broken for 2 month before contract end, I contacted this company to fix it, it was hot and agent promised to fix it ASAP. On next day they canceled my request, for my question "why did you cancel my request? " they said that contractor did this and assigned new contractor. I was waiting for new contractor for half of day and he just said - sorry we don't service such AC like this, please contact another company. AHS assigned another company for me but he even didn't contact me. All this took 20 days, 20 days my AC ... read more
Business response:
Hi Aleksei, I hate to hear about your most recent experience with American Home Shield. I would be glad to speak with you and assist with a resolution for the air conditioner repairs.
been a customer for years recently water heater experience horriiiiiiiible, 11/2 I=on the phone supervisor will not answer the phone over 10 days to get a authorization will tell you they will call you back, in your dreams, never happens, had to take thing under my hands and solve my problem. They only created a bigger problem that I had. DO NOT GET THIS INSURANCE, really quit to get yuour money but not to solve your problems.
Business response:
Hi Ivonne, Your concerns are understood regarding the delay in service that has been experienced to have your water heater repaired. I would be glad to speak with you and get the issue resolved.
recent service call for dryer using American Home Shield charged more than the regular service call rate they normally charge ..not happy paid over 500 dollars for and for what ?
Business response:
Hi Nick, Thank you for providing us with feedback about your American Home Shield customer service experience and the non covered cost. I would be glad to speak with you and assist to get the issues resolved.
Don't be fooled thinking this is a great warranty it's not water heater was leaking to replace OUT OF POCKET &700.00 +. $75.00 SERVICE CHARGE WHAT KIND OF WARRENTY IS THAT???? HERE'S THE SCOOP plumbing company verbiage is modification, Plumbing company has to modify the hot and cold water lines NOT TRUE They have to replace the hot and cold connection lines that might be 6 inches longer because American home shield uses their own water heaters plus they have to change out the gas hose because it might be longer, understand t... read more
Business response:
Hi Deborah, I understand your concerns regarding the delay in service that you have experienced to have your water heater replaced. Per your review, I would be glad to speak with you and address the noncovered cost associated to complete the repair.
They know how to collect money but never fix or reimburse your cash-out. Had a slap pipe water leak, they sent contractor and charged me right away - The contractor told me they need to break slap, fix leak then put things back. Now the leakage is going on. He told me AHS will call you to discuss the process and I was I just need it be fixed ASAP. They didn't respond in 5 days. I called the contractor and he mentioned they sent the report and AHS should have called me already - I waited next day and I called warranty, they s... read more
Business response:
Hi Ali, I hate to hear about the delay in service that you have experienced to have the water leak repaired. I would be glad to speak with you and get the issue resolved.
Frustrating process. We have been without a refrigerator for over a month, with very little hope in sight. Long wait times on hold to speak with AHS representatives. They say they will call back but never do. I have initiated over a dozen calls trying to get my issue resolved.
Business response:
Hi Ken, Your feedback is more than appreciated in helping us improve you customer experience. I hate to hear about the delay and would be glad to speak with you and get the refrigerator issue resolved.
The Customer Service Center is horrible. Like many others in the reviews of AHS customer service center are complaining of bad customer interaction. My HVAC unit is leaking water from a condenser line. The HVAC company that was sent on Aug. 8th could not find the leak and said it was possibly a leak from the roof or plumbing line (no plumbing are located in the attic). I pay for a roofer to check the roof, says it clearly not a roofing leak as no damage it to the attic floor only the sub floor directly where the condenser li... read more
Business response:
Hi Charleton, I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the leak repaired. I would be glad to speak with you and get the issue resolved.
UPDATE: It has been hours and still no call from whoever was going to "call me immediately" -- If I could give negative stars I would. On top of everything else, I log into my account today and suddenly I have no contract in the system?!?! WHAT IS THIS! I was on the phone with AHS for well over an hour today. 90% of that is being on hold. As an update to the last sentence in this review, I still have not received a call back from the supervisor who was supposed to call me directly immediately. It has been 40 minutes I have c... read more
Business response:
Hi Marika, I hate to hear about your most recent American Home Shield customer service experience. Your concerns are more than understood and I would be glad to speak with you and correct your experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.