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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What a joke one month to repair ac and still not fixed I would not recommend all they do put you off zero stars from me good for landlords bad for tenets
Business response:
Hi Ed, I understand your concerns regarding your service experience with American Home Shield. I would be glad to speak with you and address the service fee refund request.
FRAUD ALERT! American Home Shield and its network of service companies are conducting an organized fraud! My furnace made a sound suddenly Friday night and stopped blowing hot air! I called the American Home Shield as my home warranty and submit a service request the next day. They assigned me Metropolitan Heating and Air Conditioning to come and check, once they been assigned I looked them up on Google and saw all the bad reviews! I got worried and I decided to call AHS first thing on Monday to ask for another company. But ... read more
American Home Shield is nothing more than a SCAM. They take your money and pretend that they are operating an insurance company. Short version: Policy came with a new home in May 2019. Early July LG dishwasher stopped working. Repair tech. arrived on July 17th.and said that the problem was a blocked drain, told him that we cleared the line and that was not the problem. Tech. checked the line for himself and said problem was solved and refused to start the dishwasher to confirm that it was working. When he left we tried to st... read more
Horrible customer service, long wait on the phone to get someone. Does not cover much. I would not recommend AHS to anyone. Had to pay to repair my AC $1700 after AHS coverage.
Provided the service I expected. Pleased with everything with this company except their monthly rate increase and service call fee increases. 50% increase is way to high. I am shopping around for another home warranty. $1800 a year is too much.
Vendor Selection - for every issue we reported, AHS sent an inefficient and inept vendor to service the problem. In every single instance, we had to call for the vendor to be re-deployed because they did not fix the the issue the first time. In most cases it was impossible to get the vendors on the phone, even during business hours. We ended up having to hire our own companies to get the job done, essentially rendering the warranty useless. Customer Service - the customer service center for AHS is staffed out of the Phillipi... read more
An issue arose with my hot water heater and just as many other reviews have indicated they denied my claim. I have devoted countless hours to this issue, sitting on hold, speaking with Reps in a foreign country, dealing with a service company that literally spent 3 minutes looking at the hot water heater only to state that, I'll have to write this up to send to your insurance, give me a few, then sit in his truck and drive off. I haven't heard a word from anyone for 2 1/2 days later until I called AHS to find out what is goi... read more
My heater went out in the middle of a snow storm on a Sunday. I set up an appointment online with AHS, but was told that Thursday would be the soonest available. Being that I have 3 kids, this was unacceptable and I paid out of pocket to have it fixed. I canceled my appointment immediately and was told that a refund would be processed within 2 days. I waited before finally reaching out to them. I was told that there was an error in the system and a physical refund check would be received within 10 business days. Had I not ca... read more
American Home Shield has been nothing but a headache. From my past experiences, their customer service has been complete crap. The contractors they use are hardly ever reliable. I've been billed numerous times for a "service fee" when it only should have been charged once. There is zero communication between the contractors and AHS. I'm actively seeking a new home warranty service because these guy are an absolute waste of time and money.
Business response:
Good morning Mike, Your concerns are greatly understood regarding the service fee billing error that you have experienced. I would be glad to speak with you and get the issue resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.