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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. I've been dealing with a broken dishwasher since January - it's now mid-May. They declined the repair twice, stating it was due to a missing air gap that was actually there. They sent another repair company out and they tried to replace the board, which was a $600 part - still didn't work. So today they're supposed to be delivering and installing my new dishwasher and the people they sent out won't install because the valve is corroded with water deposit. The installation company they sent out will not install if t... read more
Business response:
Hi Lise, I most certainly understand your frustration with the broken dishwasher repairs. I would be glad to assist and do what I can to resolve the issues that have occurred. I will be sending you my email address privately.
We requested service. When they couldn’t provide service, we ended up going with a separate company. Almost two months later and ten hours on the phone, they are still trying to collect $80 for service not received. Based on an hourly rate, I’m tempted to send them a bill for my time. AWFUL customer service.
If I could give a zero I would. Their customer service reps cant provide correct information on your home warranty if you call to ask simple questions Such as : When is my new payment due? How much was my renewal? The rep Frances said I did not have a renewal. And my last policy was $315 when it was $441. That's alot of difference in cost. I asked to speak to a supervisor because I knew I renewed it 3 weeks ago with Agent Randy. I was on hold for over an hour. Bad customer service. When I did speak to the Supervisor, she did... read more
Business response:
Good afternoon Michele, I would like to thank you for sharing your most recent experience to renew your American Home Shield policy. I understand your frustration with the cost increase and would be glad to speak with you and reach a resolution.
I used my home warranty policy at American Home Shield to rekey the locks on my home. The third-party locksmith (that American Home Shield provided) told me that 4 of the locks were "smart locks" and for that reason, he'd have to charge $25 extra. I called American Home Shield and spoke with an employee named Sweet who explained American Home Shield absolutely covers smart locks. I relayed that information to the Claims Review department - all they have done is explain to me what a smart lock is and that they will not refund... read more
Waiting for a sump pump to be fixed since 10/03/2018, we have made many calls and still no resolution. Much water under the house
I have had AMERICAN Home Shield for over 30 years and it USED TO BE a great company but now that they are out sourcing customer service (and maybe other reasons) it has gone down hill. I have been waiting over a month for parts to my stove top. I cook 3 meals a day for my family and is so important because of my husband’s health issues. We have three homes covered by this company and are planning on leaving two properties next month and the third as soon as the contact is over. So disappointed by their service, their respons... read more
Business response:
Hi Marie, Your patronage to American Home Shield for the past 30 years has not gone unnoticed. I hate to hear about your most recent experience to have the cooktop repaired. I would be glad to speak with you and reach a resolution.
Such bad customer service. We requested service for our washer, paid the $125, only to have the company they went out come twice, both times promising to order parts and nothing happened over the course of a month. When we asked for them to send a different company, they said only if we paid another $125. Every time i call them I am on hold for at least 40 minutes. The companies they send out often have very low reviews. The appliance company they wanted to send out for the third time has a 1 1/2 star google review. We ended... read more
Business response:
Good morning Andrea, Your concerns are understood regarding your most recent experience to have your water heater replaced through American Home Shield and the non covered cost that applies. Per your account, a social media specialist has been in contact with you and able to resolve the issue.
After many years of coverage, thinking that I was covered from any major,"catastrophic" events, it finally happened. Two A/c units failed at the same time, with each one needing a new evaporator coil. After the tech diagnosed the problem, a few days later, I got a call from AHS, telling me that only the coil itself was covered, the first $10 of refrigerant was covered. However, the remaining, $85/pound of refrigerant was not, as well as all of the other necessary parts to complete the repair. Each unit requires nine pounds o... read more
Business response:
Good morning George, I understand your concerns and frustration in regard to your most recent service request and the non covered cost to have each AC unit replaced. I would be glad to speak with you and address the concerns to reach a resolution.
The company came out to repair the furnace was great. They were fast and very. Informative. Very nice. Very efficient. Very satisfied.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.