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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a total of 8 visits from June to September, to check why our air conditioning kept kicking off. Each time we were left waiting days or even weeks with summer temperatures as high as 118 degrees, and an elderly disabled person at home unable to sustain the heat. On about the 4th visit a different company came and said we needed a new a/c unit but they couldn't do anything because the first company still had a part being shipped to supposedly fix it. That part came, got installed, and made no difference. When AHS wanted... read more
The first time I called AHS I never received a call back. The second time I called the gentleman who came out to my house was professional and courteous. A different technician came a month later to fix the problem but recently I have discovered that my refrigerator has the same issues. I don’t believe the problem was resolved.
had an issue that was never resolved. called back after new year to let them know. it was 63 days and they refuse to waive the $75 fee even though it's the same issue because it was after 60 days. very POOR customer service.
Thank you for allowing me to write this review. I did get my new refrigerator and I am happy with the unit that was delivered. I am extremely unhappy with the time frame in which this was accomplished. First, this took almost six weeks to get my refrigerator which means for a month, I had nothing in my house. 2nd, then when I had to call the 1800 number and this took over three and half hours of being put on hold with two different customer service persons. This situation needs to be fixed soon because when my contract is up... read more
I spent to much time posting on another review page about AHS, all I can say is AVOID AT ALL COSTS!!!! I have used them for 10+ years, I cancelled a few years back then returned. I was going to cancel again a year ago after they allowed a contractor to charge me $650 in "modifications". I only agreed because I was out of town and my tenant was going on day 5 of no hot water in December. I was able to get photos of before and after and caught the contractor in a ton of lies. AHS eventually covered for them and refunded all my... read more
AHS refused to fix or replace an unsafe furnace in my newly purchased home, as it had been recalled by the consumer product safety commission. It explicitly states this in the contract, that any item under recall from the CPSC is excepted from coverage. When I turned to the CPSC, they told me I was out of luck as there was a class action lawsuit that settled in 2002. So, despite our coverage level being the HIGHEST that AHS offers, and AHS's public image as an appliance warranty company, they WILL find a way to deny coverage... read more
Nice to have this kind of service, the only issue I had was getting ahold of some one and timelines of service.
I've had them for about 15 years and leaving. Services is getting worse and hold times to speak to someone over 30 minutes. Had a pipe leaking which could cause more damage and couldn't get an emergency person out. Assigned to Master Craft Mechanical and after leaving VM and no ability to get live person no help almost 24 hours later. HORRIBLE SERVICE on both AHS and this assigned contractor! Not first time something like this has happened, but it will be my last. Changing companies.. Look at other options with better respon... read more
Have a problem with oven. Company that was sent to do the repairs, changed two parts. Unit is still not functioning properly. I asked them to leave the ticket open and they have not responded to me. AHS needs to use better service companies to do their repairs. All I'm getting is a bunch of lip service.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,536 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.