This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wait time to speak to customer service on phone is 45 minutes. 48 hours to get service out for broken furnace.
After having AHS for 4 months, I decided to cancel my plan. I called twice for service and both times nothing was fixed at my home. And I'm still waiting for a refund. The worst company I've ever dealt with.
I have been a customer of American Home Shield for 10 years. Most of those years have been OK. This year is different because AHS has had to replace several expensive items (oven, cooktop, some plumbing) they decided to put my contract as non renewable or to nearly double my monthly cost. They did this without telling me. I learned about this today when I called and asked about my 2017-18 contract
Waiting to speak to a representative is the absolute worst. I've called to speak to a representative at different times and on different days. The wait time has always been greater than 30 minutes and 1 hour in some instances and have even been disconnected, had to call back, only to have to start the process over again.
I am still trying to get a dishwasher repaired with my initial claim requesting service on 5/25/17. I've made several, more the 15, attempts to contact the assigned technician, and no return call. Today alone I as on hold for 1 hour and 42 minutes before I spoke to someone at AHS. Inot the last month I've been on hold in excess of one hours only to be disconnected.
It takes more than an hour on hold for customer service. I went two weeks without heat even though I asked to have a different company come for a 2nd opinion. I informed AHS about the questionable company sent for the repairs. When I stated my heater was not working, I didn't know I had to tell them there were two units, so when they came to fix my heater, they only fixed one unit. They told me the other one would cost me an additional deductible. Really? The company sent a guy who smoked the entire time he worked on my unit... read more
We had a problem with a plumber and they do not back their venders mistakes you are on your own. If I use a company and they say I have to use their vender they should help me if they make a mistake. The plumbing company still will not help me with their mistake or call me back.
When I call customer service, I expect to be on hold for 30-60 minutes before you speak with a representative. My shortest call with American Home Shield has been 35 minutes and my longest 124 minutes. The online system works when everything runs smoothly but some of their contractors are very very poor. I have had luck about 3/5 contactors in the past 5 months. One contractor never fixed the issue which resulted in a 2-hour phone call to get another contractor (This contractor also was impossible to reach by phone or email ... read more
AMERICAN HOME SHIELD IS NO HELP! DO NOT USE THEM!!!!!!! I was on hold 4 times for over 50 minutes! I stayed home for 3 days from work waiting for deliveries/workmen, WHICH NEVER CAME! I feel like they don't value their customers time AT ALL! IT HAS BEEN OVER A MONTH SINCE I HAVE HAD A WORKING DISHWASHER AND OVEN!!!!!!!! The contracted people they work worth told me they spoke with my husband- WHICH WAS A LIE! We paid a year in advance for these services and THEY ARE USELESS! I called to speak to a supervisor and still no res... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,536 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.