This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi Deanna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
I got excellent and prompt response and service for my air-conditioning
Business response:
Hi Adie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely,
The ease of getting a service request done has been one of the best aspects. The piece of mind of having the coverage is invaluable. Very happy with AHS.
Business response:
Hi Neruh, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
For dryer, Sears provided great service and timeliness. For plumbing, Mayes provided great customer services
Business response:
Hi Sheila, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Quick and efficient. Haven't had any issues with communication between them or the vendors they assign.
Business response:
Hi Chad, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Even though you’re expensive, at least I have peace of mind when I see the commercial I thank God I have it you have gotten a little high and the people that come out for the hundred dollars could be better I’ve had several visits were they never came back or completed it Thank you for the blanket and if you could do a little better, I’d be even happier garbage disposal. They wrote it down and then wanted extra money. I can’t fall for that yet. You are one of the best.
Business response:
HI Rae, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Repairs can take a very long time. We have had two claims and each took several months to resolve ... one of them left us without a functioning oven for a couple months. During the long resolution process, communication was poor-to-non-existent. There is no commitment on the part of American Home Shield to resolve issues within a reasonable, specific amount of time.
Business response:
Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
After leaving another home warranty company, I signed up with AHS. The contractors they work with do good work, but the communication piece could be better.
Business response:
Hi Damaris, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Been with AHS since 2006. More good experiences than bad. Usually comes down to a refusal to pay for work. It is all over the phone. They make decisions that favor them. You have to call the provider to get them to diagnosis it so that it will be covered. When they have been good, they have been good. In a short time I had cooktop, oven/microwave combo and dishwasher plus two A/C units go out within two years. They did not balk on them. Premiums are going up. Not sure I can continue to pay.
Business response:
Dear James, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.