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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great home warranty company! Super easy to use. Timely with all issues and the people are great with anything you need help on! Highly recommend. I’ve heard too many horror stories, but AMS has been stellar!
Business response:
Hi Adam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
American Appliance Repair has been great for all our service needs. I highly recommend them.
Business response:
Hi Julie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
AHS doesn't try to get out of paying for repairs or replacement like another company I tried.
Business response:
Dear Holly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
My almost 30 year old dishwasher has been repaired by home shield representative twice. It should be replaced for a variety of reasons primarily because it cleans the dishes poorly.
Business response:
Hi Ramona, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Business response:
Hi Edgar, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Too limited on coverage. Example, only paying $5.00 for a liter/ pound of freon when the charge is over $85.00
Business response:
Hi C.M., I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
I have had a generally overall good experience with American Home Shield. Their customer service when I have had issues has been positive and responded well. I have had good experience with their contractors with the exception of one. It took a multiple visits and contractors to fix one of my issues. In the end they got it done though. I do feel their monthly cost is getting a little high though, especially when there is the service fee attached.
Business response:
Hi David, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
I hate that the monthly fee has consistently gone up
Business response:
Hi Rick, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
The plusses are that it is nice that when something breaks, it is covered and that AHS responds quickly with a repair service. The minuses are that it can take some time to get something repaired because AHS must approve the repair and, in many cases, provide parts from its stock of parts. This can easily take an extra week. Not great if your heater breaks in the winter. Another large minus is that they don't cover code changes. You would think that this only applies to structures, but it also applies to things like water he... read more
Business response:
Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,539 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.