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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had a generally overall good experience with American Home Shield. Their customer service when I have had issues has been positive and responded well. I have had good experience with their contractors with the exception of one. It took a multiple visits and contractors to fix one of my issues. In the end they got it done though. I do feel their monthly cost is getting a little high though, especially when there is the service fee attached.
Business response:
Hi David, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
I hate that the monthly fee has consistently gone up
Business response:
Hi Rick, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
The plusses are that it is nice that when something breaks, it is covered and that AHS responds quickly with a repair service. The minuses are that it can take some time to get something repaired because AHS must approve the repair and, in many cases, provide parts from its stock of parts. This can easily take an extra week. Not great if your heater breaks in the winter. Another large minus is that they don't cover code changes. You would think that this only applies to structures, but it also applies to things like water he... read more
Business response:
Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
I have had a really good experience with American Home Shield. The only part I don't like is there really is no such thing as emergency service. I wish you could get same day emergency service. I have found it takes days for service.
Business response:
Hi Kevin, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Last repair they provide me with an excellent company.
Business response:
Hi Juan, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Once you have a service call and a company has been assigned the service time is quick.
Business response:
Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Overall AHS had been a great help to us in our time of need. There are some things that could probably be improved. For example we called regarding our A/C being out. The company AHS use to care for their service calls was closed. (It was after hours) It’s the middle of the summer here in Texas. We would have had to wait until the next day to even be scheduled. We ended up using a company that would come out that evening but had to paid full price. :-(
Business response:
Hi Kevan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely,
I liked that they find a contractor. What I do not like are the exclusions and the contractor wislity
Business response:
Hi Maliha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
This program has been a life saver with our appliances.
Business response:
Hi Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,774 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.