This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company has delivered mostly as promised. Initial appointments are set up pretty quickly. The coordination and communication between AHS and their service providers is not great. For example, there is no way to check the status of anything online so you always need to call the service provider. And if the service provider isn't responsive, AHS doesn't help.
Business response:
Dear Jeff, We appreciate your feedback and hope you continue to enjoy American Home Shield! Sincerely, Mariah
Recently I have been very pleased. Have had some bad experiences in the past.
Business response:
Hi Clare, We appreciate your feedback and hope you continue to enjoy American Home Shield! Sincerely, Mariah
Mike was awesome. However the length of time it took to resolve my issues ..over 2wks..was not acceptable but no fault of Mike's. His work was exceptional.
Business response:
BrendaSue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
I left AHS to try out another company. AHS has always treated me well. Didn't leave them because of bad service, just was trying out a new company. I came back to AHS because I haven't experienced the level of excellent service with any other company. Great company! I never have to do all the footwork like I did with this other company. Great customer service! AHS took good care of me when I came back to them. Of you want a good home warranty company, I highly recommend American Home Shield !!
Business response:
Thanks, Mellanese. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah
Inconsistency in providing timely and quality service providers
Business response:
Hi Barry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
My very first experience with AHS was better then I anticipated. My central AC unit stopped working, I called AHS and requested service. The process was easy and very good communication with AHS and repair company. They found that it was the thermostat that failed and needed replacing. This is where I thought the problems were going to start, I had a very expensive digital thermostat from Lennox and I figured they were going to give some cheap replacement but to my surprise they replaced it with an equivalent model since min... read more
Business response:
Dear ,Joseph We appreciate your feedback and hope you continue to enjoy American Home Shield! Sincerely, Mariah
I had a claim and everything went very smoothly for me to purchase new washer
Business response:
Dear Sherri, We appreciate your feedback and hope you continue to enjoy American Home Shield! Sincerely, Mariah
I had one experience where the service person didn’t solve my problem. It was then taken care of. So, far I’ve been pleased with service.
Business response:
Hi Alice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
I have not received my cash in lieu of payment so i can't give an appropriate rating Will review again after payment received
Business response:
Hi Armand, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 141,928 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.