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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It has been great choice for us in terms of getting security against wrong happenings , since our neighborhood is not a good one . I consistently worried about the security of my home items but American home shield really solved the problem of getting robbed or things being broken. Technicians are well trained and provides excellent support too.
Business response:
Dear Sachin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
American Home Shield is a great company as long as you have an issue that does not need immediate attention. I’ve had this company for over 10 years and for electrical outlets, faucets with a slow leak, dryer noise and things like that, they are fine. When the AC goes out during a hot week or the furnace dies on Thanksgiving, prepare to wait for a week or longer or spend hours on the phone arguing with customer service and pleading your case.
Business response:
Hi Aaron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Great coverage but customer service agents never have updated information readily available to them unless they are specifically looking at information related to the work order number of your service request. Escalating an issue is never timely and often times those representatives don't get back to you to assist with an issue or call you back if you miss their initial call back to you. Contractor relations is also an area that you cannot speak to personally and can only rely on the customer service agent sending them an em... read more
Business response:
Hi Shermeen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Service is OK very slow getting repair people to do initial assessment. Let to much time go by before on leak problem that was resolved for 2 of the 5 faucets that leaked. Second time got one more repaired still have two more that leak. Expensive has gone up $30 in past two years for monthly cost. Very unhappy in past was denied repair on sewer pump in rental house. Mediocre repairs sometimes have had several visits to complete. Long waits on phone trying to talk to human. Have had to change agents due to unclear communicati... read more
Business response:
Hi Kathy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
We have had AHS for a little over a year now. The plan we have is comprehensive and the contractors have been pretty decent. Sometimes we have to follow up but the service provided has been good. The other company we had for our other home was absolutely the worst. In comparison we are extremely happy with AHS.
Business response:
Hi Simona, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah
I like the wide range of services included, but have had subpar experiences when service was needed.
Business response:
Hi Raymond, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
I dislike the fact that my payments keep going up every year for my monthly payments. I also don’t like the fact that they always try to “bandaid” an issue.
Business response:
Hi Joseph, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Quick response to work orders. Reasonable pricing
Business response:
Hi Jacki, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
A valuable insurance policy for your home!
Business response:
Hi Ike, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,553 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.