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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service, quick access to technicians. I have been assigned some non certified companies for the appliances that needed service. They took much longer than expected to diagnose and source the correct parts.
Business response:
Hi Keith, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
We have had a home warranty with American Home Shield for over a decade. The majority of our experience has been very good until our most recent claim experience. The rep. assigned to repair our washer was extremely late, caused additional damage, and didn't complete the repair. The AHS rep promised either a Senior rep. from that company would come correct all issues or assign it to another company. Neither happened. The same rep. returned and stated nothing further could/would be done. Secondly, we bought a 4 year new home/... read more
Business response:
Hi Jeanine, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
I don't like that my monthly rate keeps increasing.
Business response:
Hi Sean, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
I am giving AHS a 3 and not a 0 ONLY because my latest experience was actually great. If the next one is equally as good I will take another survey and raise my rating. Unfortunately, up until then, for the past 3 years I have been very patient with AHS even though there was only one HVAC company available to me and they were absolutely horrible. He ripped me off and never did actually come back and do what he said he would do. Fire & Ice Heating & AC are the worst. As a former Realtor who offered the AHS warranty to my clie... read more
Business response:
Hi Stacey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Prompt professional convenient thorough inexpensive peace of mind
Business response:
Hi Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
AHS has always taken care of our needs no matter how big or small.
Business response:
Hi Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
I have used AHS 3-4 times in the past 10 years. Never had a problem and they are quick getting you taken care of.
Business response:
Hi Judy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
they responded quickly and the repair was completed.
Business response:
Hi Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Waiting on parts again...It was well worth it when we weren't told we had to find our own air-conditioning solution. Claiming that we could be reimbursed. Outside companies aren't going to honor that that aren't on your list. We got stuck paying for a blower motor. Despite what your advertisement says! Now, we wait again for parts for the dryer. Yay. 👎
Business response:
Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,549 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.