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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had some service companies come out that seemed knowledgeable and competent. But I do not have confidence that AHS is vetting the service companies very well. I had one company assigned to fix our HVAC, and it dragged out for MONTHS and MONTHS. That company not only did NOT actually fix the problem, but they made multiple mistakes that would have caused a lot of damage if another company hadn't found and fixed them. In the end it just cost us money and no actual resolution. And when I did try to locate a contact for A... read more
The vendor was very good. The customer service reps do not always complete the tasks they say they will (ie correcting the address on my account).
Business response:
Thanks for sharing your positive feedback.
AHS is an excellent warranty service provider. This is my second contract. I had one for a prior condominium I owned and, so far, I've been very pleased with the service provided.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
The service was excellent and the response time was good.
Business response:
Hi Deborah, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
They are very responsive to service request and have an excellent level of coverage
Business response:
Hi Steven, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
They did not delay the service, they responded right away
Business response:
Hi Sadie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
AHS definetly performs as advertised. When a covered item malfuctioned it was promptly repaired or in some cases replaced. In my two recent heat pump issues the system was repaired with four hours of placing a service order online. Choosing AHS fifteen years ago was one of the best decisions I ever made
Business response:
Hi Leon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Our A/C stopped blowing cold air in the middle of a heat wave. Within 2 days they had a company come check our air conditioner. Within 15 minutes they found the problem and replaced the broken part. So, so happy with the service.
Business response:
We're glad to hear your experience went well.
I really liked the service. Ramsey air cond. knew what he was doing.
Business response:
Thanks for letting us know everything is working out for you!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,099 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.