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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought our home 3yrs ago. It's an older home and trouble was expected. AHS has covered us more times than I can count over the last 3 years. This year alone, they've taken care of 4 issues. Their response time is quick and the customer service is always amazing! Their online portal is easy to navigate as well.
Business response:
Dear Stephanie, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
I’ve used AHS for several years and I have mixed feelings about their service. If you have a service need during the week it’s not bad(4.5/5) but if you need time sensitive services e.g. A/C not working on the weekend, then it’s definitely poor. Seems they do not have a lot of providers to chose from and things don’t just break mon-fri. Even when they give you authorization to find your own provider, there’s no one on the weekend to authorize said provider, so offering that option is pointless. Also, different customer servi... read more
Business response:
Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
where we live, there isn't a service company that is close to us, so they have to come a long distance to service us, so that takes time, but it's worth it.
Business response:
Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
So far I am very happy that I have AHS. Just bought my first house and have already had a few service calls and all were handled efficiently and without issue. I love that I have more peace of mind knowing AHS has my back and won't nickel and dime me or dispute legitimate repairs. I'm hopeful it's not just the "honeymoon period" and the great service will continue!
Business response:
Dawn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
Provides good coverage at a fair price. Also connects customers with good local contractors to make estimates and repairs.
Business response:
Dear Brandy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
Easy online or phone service to scheduler appointments. Very well pleased with service response and service repairs. It is worth the peace of mind.
Business response:
Dear Raul, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
Value customer service. Sometimes waiting for a part or tech can be frustrating
Business response:
Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
depends on area contractors, have had quick responses and not so quick. AHS customer service suboptimal
Business response:
Dear Jim, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
My kitchen vent motor stopped working. AHS assigned a local contractor. He assessed the problem and sought an approval for replacement. AHS approved for a total unit replacement. I had an amazing experience , all my service handled online
Business response:
Dear Sathyan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,764 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.