This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pricing is getting out of hand. Annual price higher than my house insurance.
Business response:
Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Good customer service, but not worth the money they charge. Every time I asked if something was covered, they said not with this plan, but you can upgrade the plan, which, of course, raises the monthly fee. Agents were cordial, but a little snippy when I chose to go another direction with another company.
Business response:
Peter, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
The repairs are done in a timely manner.
Business response:
Dear Heidi, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
AHS quickly responds to what you need done
Business response:
Darleen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
Great experience with the ease of setting up appointment and company did a great job.
Business response:
Dear Rick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
The gentlemen that came out were very professional, they assured and reassured us that if something happened they would return. As new homeowners this was amazing!
Business response:
Ladykingdom12, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
AHS has upped their services and response time . I still struggle with understanding the agents if I call in because they are obviously located outside the US. They have recently added a question about understanding to their service feedback form. Right now all the vendors they use in our area are fairly good. It sometimes is the "luck of the draw" with who you get to do the service. It is common practice now that most service vendors do an assessment of the need on the first visit, then order a part and then have a second v... read more
Business response:
Carolyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Always happy to help - understands and connects me with the right companies!
Business response:
Dear Kathi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
I was able to schedule a claim after hours. Immediately got feed back via the portal that a appointment will be scheduled. It showed me who the company would be and an estimated time as to when they should be reaching out to confirm a time. The portal was easy to use and the company that did the work was great.
Business response:
Peter, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,829 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.