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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For the most part, AHS is a good value. Unfortunately, my hot water heater leaked. I called AHS for ER service as my heater is in the garage, which I paid extra for ER service. AHS was unable to find someone so they advised me I could use my own contractor. We were out of town, but a friend knew a plumber who agreed to come over the weekend. When we returned home, the problem was fixed. I submitted my invoice and was then told AHS needed to approve the work/cost prior to repairs and they refused to cover the cost $1700. Stil... read more
Business response:
Dear D Dem, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Quickly re assigned the technician when the first company did not show up
Business response:
Dear Khaleel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah
The repair was easy to schedule. The technician was courteous and professional. The problem was resolved quickly.
Business response:
Dear Jakob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
I like that my issue was immediately addressed and referred for service by American Home Shield. While I felt the service technician solved the problem with my heating system, it did require two trips. I had to wait from Thursday to Monday for the technician to return. I was without heat on some cold evenings. In the end, my problem was solved to my satisfaction. Neither the AHS telephone contact or the A-Us telephone contact were sympathetic to my situation. All's well that ends well might be said.
Business response:
Dear Lois, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Fantastic service. Fast response and always there.
Business response:
Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
Professionalism, reliability, promptness
Business response:
Dear Daniel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
great service, the quality of the service team was really good.
Business response:
Dear Margo, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Coverage of claims met my expectations. Their contractors are not professional and a majority of their customer service reps are hard to understand.
Business response:
Dear Debbie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
I like the fact that they help you with system problems without the hassle of trying to find a service provider. Even then, repairs are covered.
Business response:
Dale, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,742 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.