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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have great coverage. Our old company was irritating to work with. It was impossible getting anything replaced. We basically got gaslit about appliances being broken, etc. and calling them was a nightmare. AHS is a joy to work with. I can file claims online (though that could use some work). Customer service is always a pleasure to talk to. At least once I got the 'good' phone number from a repair person. The number on the website is problematic.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
The technicians who came to rekey my house and correct a problem with the garage door opener were on time and very courteous.
Business response:
Thanks for sharing your positive feedback.
Have used American Home shield on 3 different occasions at 2 different homes and they were very quick to respond and followed up to see how the contractor did and if we were pleased with the outcome!! Very good customer service!! And great value!!
Business response:
Hi Ron, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I had a good experience with your company, however, it took a while to set an appointment/booking with 3rd party contractors.
Business response:
We're glad to hear your experience went well.
Have had great experiences, have had a terrible experience. Spent an entire summer with no AC a couple years ago.
Business response:
Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.
I was able to submit a job request online. When I spoke to a representative they were helpful and responsive
Business response:
Hi Morris, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Each time I have had to file a claim, the process was very easy and the service was excellent.
Business response:
Hi Janice, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
How they respond to our calls for service
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
I appreciate how much American Home Shield covers in my home and their responsiveness is exceptional.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,116 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.