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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield's tech from Comfort First Heating & Cooling was very experienced and polite. He had the part needed for my in his car. He used that and since then my AC has been working perfectly. AHS been good at keeping their word and getting the right people for me to work with. If the company they send doesn't meet standards, they're good at getting somebody else to replace them.
Our air conditioning was not cooling and the gentleman from Air Solutions found that a capacitor was not working correctly. He replaced it and it worked fine. He repaired it on the same day and he was very nice and courteous.
Whenever something breaks, I call American Home Shield and they get it fixed. However, you don't get to talk to a live person which I would rather do. Everything's automated and I hate that. But the contractor for my dryer was on time. They were very good and left everything in perfect condition.
I've had great experience with AHS so far. At the beginning, I have a water dispenser in my refrigerator that broke. It was only a $5 part, and it turned out that it was obsolete. So for a $5 part, they replaced my refrigerator with a $2,900 refrigerator. It was awesome. Also, I had a pool with a heater that went out. They tried to repair it but it couldn't be repaired. That was another $2,200 item that they replaced. I've had outstanding experiences with American Home Shield as well as with all the contractors except for Pa... read more
Initially, the claim was for my AC unit. All Safe came out and realized that there was something wrong with something from the circuit box. They did what they needed to do and were very professional. Everything with that particular contractor was awesome. However, I've been highly disappointed with the performance of American Home Shield. The last two claims I filed with my AC unit and refrigerator both took over a month to get repaired. The refrigerator damaged the floor that I had to consequentially get redone. They need t... read more
The guy was very good. He came out and took care of the refrigerator. I was totally happy with the service call. I'm also very happy with American Home Shield. I keep renewing and we've had it now for probably five or six years. It relieves me of the worry that I have to contact the contractor to come out to the house. It's fairly easy. If I have an issue, I call them and they send somebody out.
I called in a claim with Home Shield for my furnace and the process took a while. It takes too long to get through but they have great customer service. But it was great with the contractor that was sent out and the furnace has been running really well since the repair.
I've been with AHS for almost 20 years and most of my experiences have been great. Once in a blue moon, they send someone out who doesn't know what they're doing and I have to end up getting someone else to be sent out, and then it's taken care of. I had to call about a water leak but the contractor sucked and I put in a complaint. He was just a young kid, came in with an attitude, and just talked down to my husband, which really ticked me off. And then he got frustrated, saying I needed a special tool to fix the faucet in m... read more
American Home Shield's website has been sufficient for me. They tell me that their contractor should contact me within 24 hours or I could contact them. The person who came out for my commode that would not flush properly was efficient. It been doing fine since he came. AHS has taken care of anything I have that needed to be fixed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,700 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.