This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The claim was based on some difficulties I was having with the water heater in my home. I called a plumber and it was tricky for them. But eventually, it appears that they have fixed the problem. I'm not sure how they did it, but it took them a few visits. They thought it was one thing, ordered that part, and then it wasn't it. So they ordered a different part. Somehow it was really difficult to diagnose. But they're a good company. They were very friendly and nice about it.AHS works pretty well and they have a good product.... read more
AHS did one job for me and it turned out great. My only issue with them is I'm having a difficult time not having a contractor I don't want in my home for a heating inspection. It's system-generated and there's no way to ask for a different contractor. You just have to cancel the service, go back and ask again, and hope you win the lottery. This was a request for a home heating tune-up for $75. I made a phone call twice and had a really lengthy conversation. The rep said she would do my request and not to worry. Then I get t... read more
I've had a few claims. I can do it online, which is very easy, and the process is mostly simple. However, it was a bit hard to get hold of them to know when they were gonna continue with my service. If they're gonna follow up and you have questions, it would be nice to have an assigned number for an ongoing claim. Still, I'm generally happy with American Home Shield. I'm a Realtor myself and because I use it, I recommend my clients to buy one as well.
American Home Shield has sent really good people. Everything that we've started is getting done. Some things have taken a little longer but I've been very happy. The website is super easy to file the claims on. I hear from the contractors very quickly and I've never had to call another contractor. I've never had to call them because they haven't gotten a hold of me. They always are really quick to respond. Sometimes when a project is in the middle of the project, the contractor might mark it as completed so that American Hom... read more
AHS was good. Recently, we had an issue with two toilets in my bathroom. The plumbers came out and they were professional. They were great.
We had some issues with the water plumbing backup. The main bath toilet seals blew out due to the storm surge. We ended up changing the seal and it was resolved. We didn't have any more issues with it. It was an excellent service. The guy was polite and professional. He did a lot of work in our area in the past. He's familiar with our plumbing issues particularly the age of the plumbing as it relates to where we're located in Nassau Bay, Texas. That made life easier for us.
We’re on our second year this time. We had American Home Shield previously and then we used somebody else. That company failed to pay their bills so there were vendors that would not work with them, so we shifted back to American Home Shield. So far, we've had a couple of minor issues that they've dealt with. There was a leak in the dishwasher. Sears ordered the part and installed it. It was about seven or eight days from the time that we stopped using our dishwasher 'til the time that they came out and installed the part. R... read more
professional, in and out in very short time
I had an AC claim and the people called me and scheduled an appointment. I was pleased that it happened quickly 'cause it was a little hot outside.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,700 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.