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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For my recent claim with AHS, the contractors came out and did the service. They were professional and on time. I also just got AHS on one of my other houses. I like them. Their service has been good.
All of my experiences with Home Shield were good. My recent claim for a refrigerator went well. I initially started on the website. I had to call in, but that was after it went to Home Shield's replacement department. It was very difficult reaching them. They were very busy. But then, the contractor was great. It was very quick response, because it was Sunday or Saturday, and they were able to come out after I called them on Monday, which I'm glad because my food was spoiling. Home Shield is definitely an asset.
Leak Seekers is a great service provider. They sent me a text message immediately after filing an online claim. Everything has been pretty good since they came out. American Home Shield is sometimes good but sometimes not good. They need improvement towards customer service.
Our dishwasher was leaking and submitting the claim to American Home Shield was smooth. We got a call right away from the company they assigned. And then, the technician came and saw the problem. He couldn't fix it because the part was burned or broken, and it was not available. So, he ordered the part. He said it would be here within 10 days. So, when the part came, they changed the part. They were very nice and we were very happy.In the past few years, we didn't have a great experience with AHS. And many times, we thought ... read more
I had electrical outlets that weren't working. I put in a claim with AHS online and the tech from A to Z Electric came out. He realized the outlets were down the line from each other so he fixed one outlet and that got both of the outlets up and running.
An awesome tech came out for my pool. he was a good guy. He resolved the issue. I've never had any issues with American Home Shield. On my last house, I had them for almost 10 years. I just bought this house in October last year, and I got them as well. It saves me the headache considering I run multiple businesses, and I work more even now than I did prior. It's good to just pick up a phone call, let them deal with the headache, and still have a little bit of fun. I tell all my buddies who are in the real estate market that... read more
Our AC unit was not coming on so we were not getting any air, and the technician handled it perfectly. Submitting the claim online to American Home Shield was simple. I ended up submitting it in the middle of the night because that was when I became aware that it wasn't working. We had been gone for work. The next day, the lady called and scheduled for a technician to come out. It was easy.
I had a leak coming out from under my tub. I didn't know if it was the tub, the faucet, the plumbing, or the pipe. I called American Home Shield and I was thrilled with the first rep I spoke with. I called back a second time and I ended up just telling them, “Never mind.” That was the first time I had no luck. I don't know if they didn't know what they were talking about or didn't understand what I was talking about. That wasn’t helpful at all. I got so frustrated and hung up. I waited half an hour and called back again beca... read more
Our serviceman, Vladimir was very friendly and professional. A new part was needed, he ordered it, it came quickly and he installed it immediately. I am very happy with the result.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,702 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.