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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The toilets were loose and I didn't know if I was gonna have to reseal them or not. So I had the contractor come out and they tightened up one and then resealed the other one. So they replaced the wax seals in my toilets and then made sure that they were tightened. But when they got here, they didn't realize it was two toilets. But it was quickly handled. They had to come twice because on the second occasion I called them, they couldn't find my water meter because part of what they did was also fix the leak in my bathtub. Bu... read more
I did the claim for my boiler online then the assigned repair guy called me for an appointment. He was terrific. They came to do an analysis and decided they had to order two parts. They came back but they discovered one of the parts was wrong. They came back the second day and finished the job. Everything’s been fine.
On most areas you do well. I do have one very huge complaint. Our water heater went out, your technician came out to look at it and said they don't make parts for this water heater anymore. Now that tells me that the water heater is pretty old. The technician goes on to tell us it's going to be three or four weeks to get the part. So we had to go almost a month without hot water all because there was a part that could fix the problem. We had to go ahead and pay for a water heater out of our own pocket, when technically it sh... read more
Our ice maker and the lights in the fridge were not working. AHS sent out Sears and the technician found the problem really fast. He knew the first thing to check and was able to fix the issue within half an hour or so. It’s a pretty simple fix and he was very professional in what he did. I really appreciated him. He was very courteous and well depth to what he needed to know.
I went online and filed a claim with Home Shield for the fire detectors. The house is wired and I didn't want them to be wired because I can't turn them off. I wanted everything to be disconnected and replaced. Grosfield came out and the tech replaced all five units. We've had Home Shield for about five years now and I'm very satisfied. I feel I have a go-to place and they send people that they know will do the job. I had a furnace I needed checked. I didn't want to buy a new one. They sent a guy out and he checked it out an... read more
My air conditioner wasn't working. I filed the claim with American Home Shield and the bill was $225. But all I paid for was the $75 claim. My grandma was here when Kemph came and she said they did what they needed to do. Having this insurance is totally worth it.
Austin Heating and Air was great. They were very nice and very helpful. Sometimes, when you have to wait over the weekend and your air isn't working, that's frustrating. But it's understandable. With the first thing that I put in for a leak in the roof, we needed a drywall guy to come out to patch up where the leak had been. The guy has never been here so I still have the hole in the ceiling in the kitchen. I told him at least three times I'm only available on Friday because I do dialysis the rest of the week. He would say, ... read more
The first person that came out didn’t know he was fixing the ice maker. He got there and didn’t have the product. We waited on him for about a week, and then he called AHS and said to assign somebody else ‘cause he couldn’t find the product. When the other contractor came out, they fixed it and did a good job. American Home Shield fixed the pool pump for us a couple of times over the years. They also fixed the washer and dryer. Then the air conditioning needed something to get it going again. It’s nice to know that I can get... read more
The fan on the oven stopped working. I sent in a claim online and the tech who came out explained what he had to do. He was neat. He had on his mask and shoe covering. He ordered a part and then came back when the parts were there. Everything went well.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,702 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.