This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great communication. Worked with me until the issue was resolved
Business response:
Hi Joecil, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Easy and fast service. Made sure the job is done
Business response:
Hi Gerald, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Your customer service people are very pleasant and informative. It seems like all of the companies that do all of the outside ser in every way. I will always continue to use American Home Shields Service. vice work are extremely professional and helpful service
Business response:
Hi Mark, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
It takes a very, very long time to get warranty items fixed. A lot of run around with vendor companies once a warranty claim has been submitted and a service call has been scheduled. Vendors never seem to know anything about claim or what they're working on once they arrive. I had to call two different companies to get my dishwasher fixed and spent a very long time on the phone and on hold. Eventually was fixed but the whole thing was a process.
Business response:
Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter
They're better now, but it used to be hard to get a human. And the contractor they assigned didn't do the work
The technician, John from PDS was professional and completed my repair in minutes.
Business response:
Hi Gwen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Good coverage but slow response some times
Business response:
We're glad to hear your experience went well.
They have been very helpful in every interaction! Quick responses and no hassles with claims
Business response:
Hi Kristy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Ease of use, great communication and great customer service
Business response:
Hi Thomas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,526 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.