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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The first plumbing company that came out didn't do anything. So I called American Home Shield and got a different company, Stallion Plumbing. They checked everything and found the problem. It was just a minute problem. So they did really well. Something was loosened in it. They showed it to me. They went and got the parts. Then they got back and put it back on. They fixed it on the same day. American Home Shield was really good and the claims submission was pretty easy.
I called in an electrical issue and it has been working fine since the service. We've had other experiences with AHS and they were fine. The only issue I've had with them was the day before Thanksgiving and we had water spilling all over my house but the contractor couldn't get to it. Overall, AHS is a good company. I'd recommend them.
The company came out to do a routine check. While they were here, they submitted a second claim because they found something that had to be replaced rather than leaving and coming back for a second. I paid both visit fees. My unit needs to be replaced. It's 20 something years old, but it's gotta break. So they're just going to keep taping it together. But it doesn't make sense to keep doing that since it has got the kind of Freon that is not made anymore or I will have to pay a very high fee. So I'll have to call somebody.I ... read more
AHS's contractor came for my air conditioning but then I paid for service that actually didn't happen. I'm learning that what I have has to be broken before I call them out. Still, submitting a claim for my electrical problem went smoothly. Since their contractor came for that, everything has been great. Overall, I'm always recommending people to get AHS. We have online service available with them and we can also talk to representatives.
I had a light in my bedroom that went out. I called AHS on the phone and it was easy filing a claim. I was told the day the contractor would be out and Kingdom Electrical showed up. The tech was a very nice gentleman and everything has been fine since they came out.
We had no AC and it took four days for someone to come out. That pissed me off because, apparently, our home warranty does not protect us over the weekend or federal holidays. I was like, “What happens when your hot water tank goes out on Christmas Eve?” Because I've had that happen, and the other company I had did come out. I was told, "We only work Monday through Friday, and we close at 5:00.” My AC doesn't turn off at 5:00. As an adult, we're not stupid. I'm paying for coverage but you can't help me at night?Air Control d... read more
I got crummy service on the air conditioning call that I had and I escalated it because I know somebody over there. American Home Shield got it taken care of. They got a different company to come out and everything was fine. It was a simple matter and they handled it. So, I’m happy. I’ve got AHS for five years and in the first couple years, I didn't use it at all. About a year and a half ago, my faucet went out in my wet bar. The guy came out and said that he couldn’t fix the faucet and I would have to order a $200 faucet.My... read more
There was mold on the fridge. When I opened the door, it was leaking and then the ice maker was broken. When I called them to check my appointment, I asked the rep to call me first. Then they sent me a text saying that the contractor from Service Plus Repairs was on his way. He was only literally there for two minutes ‘cause he said that the filter wasn't closed. That was weird. I've been there for 15 years and I've never used the ice machine. But I left the day after to go to California. So, I planned to check and see if it... read more
I forgot to change the air filters for my AC. It froze up the unit in the attic, and when it thawed out, it flooded my attic. I tried to call but American Home Shield's whole phone service kinda sucked. It was difficult finding who I needed to talk to in the automated service. I didn't know if it was my voice, but I had an issue with all of them. It's like, “Can you say what's wrong?” and I do, and they were like, “We didn't get that. We didn't get that,” over and over again. I did the online claim. Service Pro Heating and A... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,702 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.