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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a claim with American Home Shield that had something to do with plumbing issues. The process was very easy and straightforward. The contractor was phenomenal. I loved him. He was very knowledgeable and very professional. I'm a doctor, and when he came in, he actually did more COVID practices than I did. I was like, “Oh, my God, this is phenomenal.” He was polite the entire time. He walked in, saw what I asked about, and he said, “Is there a stand-in shower right above?” When I asked how he knew, he said, “Yup, I've see... read more
A technician came out and got the parts on order, which wasn't allowing the blowers in the upstairs unit to come on. But according to the ticket we had back in September, it was diagnosed that that board was bad and yet the ticket shows that they replaced something up in the attic, and it ran fine for three weeks. It was a Monday that I noticed that I kept hearing the outside unit running. I went upstairs and there was nothing blowing. I shut the unit off 'cause there was moisture around the unit outside. I assumed it was ic... read more
I’m really impressed with AHS. The claim before was great. The claim for my washing machine is the only one that took a little bit longer than normal. The contractor that came out said it needed to be replaced. He was excellent, but he wrote in his post that I use it a lot. For some reason, to AHS that meant that I use it commercially. So, my claim didn’t get posted right away. I waited and waited to get a letter from them but didn’t get any. After two weeks, I called them and they went ahead and processed it. The AHS rep th... read more
The process was really easy as always. I called AHS for a leaky faucet in the shower. I gave them my credit card for the $75 deductible and they found a very capable plumber to fix the problem. The contractor had the part in their truck. They were only in the house for about 25 to 35 minutes.
We are very pleased with American Home Shield. We made a phone call when we submitted the claim and told them what the problem was. They contacted Dewpoint and then, Dewpoint contacted us. The technician came and he was great. He repaired the air conditioning unit. We don’t know if it has a pinhole leak or it was just low, and we won’t know until time passes.
I filed a claim online for the clothes dryer. Maneuvering the website was very easy. I just wish that from the time that I enter the claim until getting me on the calendar could be sooner, but that might be more of a contractor's calendar being full. But the service technicians that were sent out were good. American Home Shield was easy to work with.
A refrigerator went out so I called American Home Shield, and they sent out a mechanic who fixed it. I had difficulty scheduling because there was a breakdown somewhere in communication between Sears and American Home Shield. They didn't get the correct date so I was put off on getting the repair for a week or so. I've had no problems with American Home Shield's service. It's relatively easy to submit a claim. You submit a claim, then they send somebody out, and if it qualifies, they fix it. But I question sometimes whether ... read more
It wasn't getting cool even though the air conditioning units had been on for a few hours. I called AHS and then this gentleman from Air Climate Solutions came. He said that a compressor blew and he was here for 20 minutes repairing it. I asked the guy how much the part was and he said it was like $264, just for that part. I would’ve freaked out if I ever had to pay for that. AHS has been absolutely superb with me. I've had a few things over the year that have blown my mind and they've taken care of it. They always give good... read more
I've never owned a dishwasher before and the technician showed me what the issue was and that I can take steps for preventative maintenance to address it in the future. He also told me that there's a trap that I can use to clean out the dishwasher when food gets stuck in there. He showed me how to do it. He was also very COVID-conscious. He wore his mask the whole time and used gloves. It was a safe experience and the issue was resolved pretty quickly. It was great.I got AHS as a present from my Realtor when I moved into the... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,702 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.