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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor who came out for the dryer repair was pretty good but he said something about a wrong part. So they had to come back for a second time for my dryer. He gave it a little test run before he left. I also had someone come out for the faucet in the kitchen because it was backing up. Then when the guy checked the garbage disposal, it wasn't working. So I had to send out an electrician to fix that. Overall, American Home Shield has been great. The claims process was easy. I'm paying for the service and if I need some... read more
We had an air conditioner issue. The hurricane came through and when the electricity came back on, the problem happened. One came out and had to order a part. It ended up it was something else so we had about three technicians and they were all very good. It was just some of it were trial and error. Home Shield’s been very responsive and we've been very pleased. They've sent out techs for problems and fixed the issue.
I requested a rekey through American Home Shield by phone. In less than two weeks, their contractor Realty Rekey came and my mom told me everything went well. She said that the tech really took his time. He and my father got along well and that he checked everything. He explained everything to my father who was really happy with him. When I got home, I picked all the locks and everything worked fine. I got copies of the keys. With my parents being pleased with AHS's tech, I'm more comfortable calling them when I have an issu... read more
Chris came for the dishwasher. He diagnosed it and said, “I'll call you this afternoon and give you an update.” And he did. Chris was very communicative. He told me the steps that would happen and came within a reasonable amount of time. Within a day or two. He was really good, and I will always get Chris if I can. Before the dishwasher, I put in a claim for a washer. The claim guy and his company, C & R, were not very professional or didn't know what they were doing. There was zero communication. And they said, “We'd be in ... read more
My heater goes out every other year. One day, the water was not cold but it was not hot. So, I knew that it was time for me to replace that every year and a half. I called PG&E to come out to look at the heater and then, the guy told me that I need to call a contractor because the heater was coming on too slow. He then went out there to his truck. He didn’t even leave yet. He was sitting in front of my house.My aunt told me to go through American Home Shield when I wanted a contractor to come out. I went and called American ... read more
The guy was great. He was very professional and very informative. The one hiccup was the hours weren’t conducive to me making it there being that I get off work at 5:00 and I'll come from Atlanta. They stopped doing business by 6:00 or so so I had to leave early to go. The guy informed me of a couple of things I wasn't quite aware of. I brought him out for a garbage disposal and he said if the garbage disposal jambs or breaks down because of food in there, then that wouldn't be covered. I was confused because I was thinking ... read more
The AC was knocking and the tech had to put Freon in it and then he did a new connection of some sort with the hoses. He helped us change our filters too. Everything's good so far. We can tell the difference from the Freon that he put in. But only so much of it was covered and we had to pay the rest. But it was a big difference in what happened and what it needed. Overall, American Home Shield is doing a great job than the first warranty company we let go years ago. Their service is quick. It takes a little longer on days wh... read more
My air conditioning and heating unit stopped working. When I put in the claim online to American Home Shield, I just in my information and what I needed. Then, they sent me the company’s information and I reached out to Cutting Edge Total Comfort that Monday. AHS is easy to file claims with and they're very reasonable.
I had a leaky faucet in the sink and when the technician came, he told me what he was doing and what the next steps were. He was very good and followed up with me. Everything’s working great and the faucet was fixed. I like that with American Home Shield, I have the ability to not have to worry about getting things repaired and paying so much out-of-pocket.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,702 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.