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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was a broken garbage disposal in one of my houses. I like the use of electronic media notifications to let me know when the claim was submitted and when it was assigned to a local technician. The technician called me to let me know he was on his way, and I was able to refer that information to the tenant in the house. They arrived within the window. When the job was completed, I liked how I was notified of the billing. It was very good. I decided to switch the rest of my homes to American Home Shield because of how the... read more
I was trying to fix my toilet. When I twisted it up to turn off the water, it started dripping. All the plumber did was tighten the screw with the hand. It was very basic and I was like, “Crap, 110 bucks for that.” But it saved me from a bigger issue. American Home Shield is easy to use. If someone can come before the scheduled time, they let you know. I've had to use them only twice so far, and it has worked out. I was kind of hesitant in the beginning because the policy is expensive, like annually, you're spending about $7... read more
Peacher Plumbing ran the pipes. They rerouted our pipes. That was the biggest job and then the most recent one was coming back to do the sink ‘cause we had our kitchen redone. They always do a great job. Their teamwork and customer service are awesome. Everything is working great. The plumbers were very well-mannered and respectful. Wearing a mask is the number one thing right now and it is required in our home, and no one has a problem coming in with a mask. American Home Shield does an awesome job. When we request someone,... read more
I had two things plugged into two different outlets. But apparently, they're the same because they're connected. The electrician explained that they're two items that are heating items. One was a coffeemaker and the other was a toaster oven. When I used them both at the same time, the circuit breaker would shut off because it was too much use of electricity. He said, “Just plug it into this different one. I didn't know that two heated things couldn't be in the same area. He picked up the oven and he said it is 16 volts. He a... read more
Ark Appliance worked on my leaking dishwasher. I sent in the claim online and American Home Shield's website works well. Everything went good with Ark. They responded well. They wore their facemasks and they were very good.
I needed something repaired on a couple of light fixtures. The claim process was simple but I would have wanted to be able to expound a little bit more on what the issue was and what it was that I needed. That would have been helpful. American Team was assigned to me and their technician came out to make the repairs. He replaced whatever components needed to be replaced. The person was professional and took the time to address my concerns and questions. I was satisfied with the service and the follow-up that came behind it. ... read more
The drain was busted underneath and I had water leaking all over at the bottom of bathroom sink. The plumber replaced the pipe. He also replaced a knob in the toilet in my guest bedroom because it wasn’t flushing correctly. I had a crack in the tank in the bathroom by the toilet but he didn’t give me an estimate on that one. The plumber did the work pretty fast and did a good job. Everything still works. Home Shield does a good job of scheduling people. Years ago, it was taking forever to get service but now contractors are ... read more
As soon as the technician turned on the unit, he knew what it was. He double-checked it. He was probably done in 20 minutes. In the middle of COVID, he came in wearing his mask and stayed appropriately distanced. He was great. I love American Home Shield. They do their best to vet the people they work with. For the most part, they've gotten their contractors great. The online reporting of an issue is fantastic. It's a lot faster than trying to call and talk to somebody.Unfortunately, I’ve used them way more than I would real... read more
If you try to do a claim by phone with American Home Shield, it's very difficult. They don't tend to answer very well. When I needed to reach them by phone, I could not. But online, it is very easy. I had a couple of claims and Discount Contractors came out for one of them. They did a winter tune-up on my heat pump. The gentleman was very knowledgeable and he spent the time explaining to me what he was doing, why he was doing it, and what the benefits were with doing so. I really appreciated that. It was a very positive expe... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,702 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.