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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Needed a leaking garbage disposal fixed. Took a few days for the plumber to come, and about a week for the replacement to be authorized, replacement was relatively fast after that.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
A mistake was made by the warranty company and it took days to resolve so I could move forward in getting problem fixed.
Excellent follow through and professional technicians
Business response:
Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Wide coverage and quick response time. Problems fixed quickly.
Business response:
Hi James, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
They make it easy to put in a service request and are affordable. I recently put in a request to fix our air conditioner though and after a month it's still not fixed. A/C company is saying it always takes this long when dealing with AHS so I feel improvements could be made in that regard.
Business response:
Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.
The ease of dealing with the claims process as well as the helpfulness of the customer rep I spoke with and even the gentleman who came to the house to work on the fridge was extremely nice. It's a nice peace of mind knowing that my most expensive items are covered and you won't be harassed when something actually is wrong and you have to file a complaint.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I don’t always get a speedy response to my service requests. I generally have to wait a couple of days to get an appointment
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I have been with this company for a while and they have been helpful to resolve my issues
Business response:
Your feedback is greatly appreciated.
American Home Shield is simply the best home warranty company ever. I highly recommend them. Great value and great service always!
Business response:
Hi Natasha, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,532 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.