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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Submitting claims to American Home Shield is easy. We call in if we have something broken. Though it takes a while for them to pick up and at times I spend 30 minutes or longer on hold, the reps are courteous when I get to speak to them. The techs who come are very professional and they explain things. After they finish, they clean up after themselves and show us what they've done. They make sure what they've done works. If they have parts that need to be taken, they'll take those parts. Home Shield is friendly and they alwa... read more
I submitted a claim to American Home Shield and they responded back very quickly and had it all taken care of. It was for the icemaker in my fridge, my dishwasher and my microwave. So far, it appears everything is working functionally and everything's good. Michael, the guy who came, was wonderful. He explained everything in detail to me and repaired the icemaker. It’s working but the water is coming out slower. I haven't implemented what he wanted me to add to my wash for the washing machine though because my dishwasher sti... read more
When my dryer stopped heating, my wife submitted a service request and then I was there when the guy came out to work on it. He was really good, friendly and quick. He refilled the heat element and my dryer still works.
I got some information from American Home Shield and went with it. The service with them was great. I had my water heater replaced and the dishwasher fixed. Those happened too close at the same time. After making a claim for my dishwasher, it was close to a week to get the service scheduled and that was okay. There's only me so I can live without a dishwasher for a little while. Besides, my dishwasher still worked. I just had to work on prying it open because it would get stuck. Conner's Appliance came out and they were fine... read more
I received an error message on my washing machine and I called American Home Shield. They gave me the technician. He called and I gave him the error code. He came right over, told me what the problem was and showed it to me. He fixed it. He was here for about half an hour and he was out. I've had a couple of things repaired and American Home Shield is not too bad. They take care of the problem, which is all I want.
Chaney Appliance Repair was sent out and the technician had to order a part. I was complaining about the ice machine in the refrigerator. Then he called in and said that the part would arrive that day. He asked if he could come out. He came and put it in, and it's working fine. We only used American Home Shield once and it was done to our satisfaction.
We had a couple of options that were recommended to us by our Realtor. I did a relative price comparison and I've done my research for serviceability and customer satisfaction, and ultimately ended up winding on AHS based on the combination of those factors. But in submitting a claim, it would be nice to have the ability to edit a claim through the online portal for addition of additive services. It would be an improvement in user experience. For context, we recently had a plumber come visit that I had booked for services. B... read more
There was a problem with the air going on and coming off. Turning it off, the fan was making some loud noises. The contractor came out and diagnosed the problem real quick. They replaced the part and it was done. They were very professional and polite. When they left to get a part, they asked if they could come in. They asked if they could go back down the basement to where the unit was. They also cleaned up. After they left, we let it run for an hour or two, and no issues. It’s been working.
We called for a plumber and a air conditioning person because we had a leak in the guest bathroom. When the plumber came, he said it was an air condition plumbing thing and it wasn't something he can do. Then he left, but we still got charged 75 bucks. We got charged another 75 bucks the next day for the air condition people to come out and fix the pipe. It was like a double charge for the same concern. But the tech was pretty quick and concise. AHS has done a gret job overall.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,703 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.