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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A Water Solution Inc. came out recently for my propane hot water tank. They said I needed a new hot water heater. I was eight days without any hot water, but apparently, it was hard to order and they didn't send someone out the next day because it wasn't an emergency. Then, I was surprised when they came out that there was an extra charge of $350 because there had to be modifications. I was disappointed with that. But it's in the contract that any modifications that are needed, the contractor charges extra. 450 was the deduc... read more
We didn't have any difficulty submitting our claim to American Home Shield. We did it online and it was pretty simple. My wife submitted two work orders, across the same day, morning and afternoon. Then she called in so that they could combine both work orders into one. We had an issue with the ice maker, and the contractor came out and did a quick job. They had to order parts. They made a temporary fix. Then in four days, they did the full thing. We have a second ticket, but they've not done it yet. I'm pretty happy with Am... read more
We bought an old house and there are so many things that the people have been coming and doing. Submitting a claim to American Home Shield is simple. I just go on their website, set up a claim, which takes about three minutes, and pay $75 online. I had one little incident with an electrical company that came out. The light on the fan wasn’t working and he pulled some chains that were broken off. He said that the fan was not working either and then, he started to it. All I wanted him to do was fix the switch on the wall for l... read more
I went online to submit my claim. It's always easy if you do it that way. I previously had a couple of issues that were fixed first visit. Now, I have a leak that appears to be water coming under my floor. I don't know where it is coming from. I have laminate flooring and the floor has buckled and warped. That was the only way I knew that I even had a problem. I thought the leak was underneath the floor. The tech said that it shouldn't be under the floor because there shouldn't be any pipes under there. He couldn't determine... read more
The service tech new what he was doing, customer friendly and professional. AHS took care of our appliance issue. Thank you
Something went down the drain and the plumber from C Mayes Plumbing pulled it out. It was pretty easy and the time frame was perfect. He also had gloves, a mask, and also the little shoe covering. The service from American Home Shield is fine but my monthly payment keeps increasing every year. When I started out, it was a little under $50. Now I'm paying 56, almost $57 and I've only had it for two years. Other than that, I have no problem when I call to submit a claim. The wait time is a few days but if it's posted on the we... read more
There was a leak underneath the sink and the contractor came out and looked at it. He said that the part that was needed was not covered by American Home Shield. So, I had to buy the part in addition to the service fee, and they got it fixed. I had another claim before this one and it was the same. They needed to replace some part of the air conditioning unit and it wasn't covered. Still, I would recommend AHS. The reps got out and did the job. It wasn't like any of the parts were extremely expensive. It was just more than I... read more
Very professional and always working with my three homes. Even if your washer or item breaks sooner or later AHS is there for us.
My oven was broken. It was pretty easy to submit a claim. I just did it online and C and R Repair sent me a text saying when they would show up. With any claim I submitted with American Home Shield, this company usually came out and they were always great. They were really professional and they cleaned up after themselves.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,704 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.