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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband dealt with Advanced Heating & AC more than I did, but everything went fine with them. It was the third time they have come out since we moved into our house and hopefully this time they got it fixed. When we first moved in, the AC didn't work, so they came out and put Freon in it. The AC was frozen. They had to wait for it to thaw and they had to put Freon in it. The next time they came out the blower went out on our smaller AC unit and then this time, our AC stopped working because the coil had a leakWhen we were... read more
Our refrigerator ice maker stopped working and our dishwasher died. American Home Shield's contractor, Gulf Appliance Repair came out and looked at both of those. They ordered the needed parts and a couple of weeks later they called us back, came in and popped in the replacement parts. Both techs from Gulf Appliance were great. We're very pleased. This was one of the nicest experiences we've had.
On the job instantly and completed quickly
I had an AC guy come out and he serviced my Generac generator in my air conditioning and heating unit. He also checked my heating and air conditioning unit. When he was checking the Generac generator, he said its zone meter was faulty. I called the people that installed it and they said the warranty was only good for a year. The electrical people said it was about 600 bucks to get it replaced. I was gonna do it, and then my wife said we got American Home Shield and they cover it. So then I called them and they set me up with... read more
I had three problems with my pool - an electrical problem, a pump problem, and a heater problem. I submitted a claim online to American Home Shield for all three of them. I wish AHS would let me use my own contractor. I have people who come out to our pool and they're used to it. AHS won't let me use those people because they're not one of their vendors. The people they have coming to work on my pool are coming out of Dallas which is 75 miles drive away.I've been with American Home Shield since 2016. It came with the previou... read more
I just moved in to my new home about a month ago and I wanted the keys to be replaced. I filed a claim online with AHS, then Realty Rekey came out and my experience with them was pretty straightforward. Other than that, the online portal of AHS is good. The key items are in there but some of the dropdown menus could be enhanced to give more options. I've used American Home Shield on a couple of claims and although their online process is simplified, it doesn't provide the areas to really signify exactly what's going on. A go... read more
The spring on the garage door broke. Home Shield sent out Reliable Garage Doors and as soon as the tech saw the garage, he called out the problem. Then he called the home warranty to see what was covered and I looked at my book and I saw that it wasn't. But he said that whatever the part and labor would be, Home Shield will deduct it and they can deduct whatever I've already paid. But there was no deduction. I pay $75 for my service and I ended up paying him $150.I feel confident about Home Shield's service so far. I've had ... read more
It was a very nice experience. Filing the claim was very easy. I just called and told American Home Shield what was wrong and they found someone to come and fix it. Whoever it was that they sent was a very nice, helpful man. He did a good job with my air conditioner that wasn't working. It was making an awful lot of noise. The man discovered that the tube was plugged with sediment. He was able to get it taken care of and everything's going fine right now. There is no more noise.
Our dishwasher was filled with water and it would never drain out the water. Precision came out to look at it and found that a portion of it had been clogged. It required them to order a new piece that took about a week to come in. But when it did come in, they were able to get it all fixed up. Philip was very meticulous about everything that he did. There was a little bit of water that got on the floor when he was fixing the part when it came in and he was very kind to get it all cleaned up and left with everything looking ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,703 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.