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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The tech came out and worked on my refrigerator. He was a very nice gentleman. The refrigerator has been good. I've had AHS out here a couple times and I've never had any issues with them. They've took care of whatever they need to do. They did a good job. They are a very reputable company. They do what they say they're gonna do, and they try to get the situation fixed.
In previous years, I used to my claims online, but for some reason, I can't do it now. So I have to call it in. But it's easy to do. I had a claim for one of the tubs upstairs. It has a little control handle that you use to turn the water off and on and a part of it that was inside the wall was leaking so that when you would turn it on, it would spray everywhere. It was leaking on the side of the wall that we couldn't see. When the tech tried to take the knob off, we could see that it was spraying. It's been beneficial for m... read more
During the COVID, it was very difficult to communicate with American Home Shield and it took a long time waiting. I had a problem in my apartment in DC and I need an invoice from the plumber for insurance purposes. But I haven't gotten one from them yet. Other than that, my experience with the plumber, Flowright Plumbing, was good. I also had a claim for the AC and at the time, it was in the middle of July and the heat in the DC area was terrible. It was in 90s and humid, and it felt like 103. I kept calling the guy and he s... read more
My fridge stopped working and the technician got it going. The next morning, it had stopped so I had to get yet another technician out and it was replaced. However, American Home Shield needs to get their reimbursement checks out a little quicker. I had to deal with another issue within them and I spent literally two hours on the phone today. But Jesus went above and beyond to help me out. None of the issues I was having was due to American Home Shield. It was the contractor who didn't bother to show up. Even with the headac... read more
They worked on both my dryer and dishwasher. I submitted the claim online and it was easy. The appointment schedule was very timely. The people who came were very courteous and professional.
It's kinda difficult to do the claim on the computer, but I when call, it takes a while for me to do it. I like to do it on the computer. But the problem I'm having is when I'm able to get on the computer and do it, it takes a while for them to give me a call back or send an email back to get the information. Then once I finally get the information, I have to call and leave a message to whoever is gonna be working on it. When I submitted a claim online one time, it ended up causing chaos because when I finally got one person... read more
It was an odd claim. It was an issue with the AC so the AC guy came. He said he needed to replace the breaker and he ordered one but he couldn't replace the breaker without clearance from an electrician. He said if he installed the breaker, it could cause a fire so he had to first have an electrician come. The electrician guy had to do some sort of repair and took care of everything. His part has been done and it went fine. I was gonna call American Home Shield ‘cause I don't know what's supposed to happen after the electric... read more
The washing machine was leaking and we couldn't get it to do it again with a guy there. So, nothing happened. He said that something got underneath the seal. We also had a claim on the refrigerator. There was a pan on the inside that was rusted through and it was leaking water all over our kitchen. They contractor came and replaced the rusted out pan. I like the $75 service call but American Home Shield wouldn’t cover a couple things that were wrong with some appliances.
The spring on my garage door had broken. I submitted a claim to American Home Shield on the phone. The representatives were great. It was a little difficult to get through to a person, but other than that, everything was great. The service was fantastic. The tech from Ace's Garage Door Repair was quick and did a great job. My door is working now.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,704 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.