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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The garbage disposal had an internal leak and I am no longer physically capable of crawling around underneath doing it. I have the skill set to fix it I but I don't have the strength or the ability to bend that way anymore. So, it was a delay in the amount of time but you get a plumber when you can get one. It was quick as far as that goes. He came out and looked at it, and he needed to replace it. He had one in his truck of a comparable power and size. He put it in, replaced it and everything was fine. He was a nice young m... read more
Had my furnace serviced the tech found a problem. Contacted AHS and received a confirmation within the hour. Tech was out within 2 days. Parts ordered and replaced within a week. The service person was very professional. Really thought with COVID-19 would take a lot longer for approval to order the part. GOOD JOB GUYS THANKS
American Home Shield has been great. The process was very easy. It didn't take them a very long time to get to somebody then for them to get to me. It was a very quick turnaround. The guy was awesome and did a great job. He was super nice and very clean. He fixed the issues that some of my locks were having plus he re-keyed them so everything's been great.
Mostly, filing claims on the phone is the hardest. One time I called, and I was on the line holding for 45 minutes, so I don't bother with the phone anymore. I just go straight and call it on the cellphone. I go on the AHS.com then I go to the service and put in the request. I can put my credit card on it and I can get it all done. AHS needs to have more operators answering phones. JJ’s Fire and Ice was sent out recently for the AC issue. According to the guy, my coolant was leaking up there and my trays were falling apart. ... read more
ATR General Services was sent out for a pre-season checkup and that went very well. The guy was very professional. There wasn't a repair with the heating. He just reminded me that I change my filter within a month, and that was what he recommended for the heating. Then 49 Garage Door came out and did the garage door. The guy’s name was Mike. The window was between 3:00 and 5:00 and he showed up at exactly 3 o'clock. He had the mask on and he did all his checks and whatnot.We found out what the problem was. There are sensors ... read more
I've done a claim with American Home Shield before and this time, it was really easy. The control board went out on my furnace up in my attic and the guy who came was very professional. He went over everything he was doing. There really wasn't anything to clean up. It was just taking a control board off and putting a new one on. But he showed up on time and told me what the process was to get the part. Their office called and made another appointment within the day. He was really good and their office is excellent.
My plumbing claim with American Home Shield went well. Their contractor Brick Street Plumbing came on time. They came by two different times and addressed my problem. It was a smooth process. AHS's service is designed for what I need for my home. It came with my home when I initially bought it. It made sense to keep it in place.
I had a claim with AHS for the air conditioning and another for the dryer. I went online and paid 75 bucks. Then, someone called me the next day. The guy that did the air conditioning was timely and he fixed it. And the dryer guy was awesome. He was on time, as well, and he called me when he was on his way. He wore his mask, he was great, and he fixed it. I had a great experience with both of them.I got the one year home warranty as part of the purchase, like the perks, and I maintained it on my own. I continued it for two y... read more
The seals around the garbage disposal itself had broken down to a nonfixable level. Plumbing Enterprises did a very good job. They went ahead and swapped out the garbage disposal. They were in earlier and out early, and they wore masks throughout the service. American Home Shield is a very good service. It's been dependable each time I've needed to use the service. It's been 98% beneficial. I had one bad incident which eventually was resolved but it took almost four months to get a fix for a toilet issue I had. The technicia... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,754 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.