This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The air conditioning unit was making a lot of noise. So we had someone to come out and make sure everything was okay. It was pretty easy and really fast to submit a claim. I received a response and then the air conditioning company called me that same day. The contractors were very professional. The woman who contacted me, scheduled my time and let me know that they were coming out. The technician came out and he wore his mask, gloves, and booties. He knew everything that was going on. He was familiar with the system and he ... read more
The hardest part about submitting a claim to American Home Shield is making contact. Their lines are busy. Other than that, I've been well-pleased with AHS. In my other house, my air conditioner and heater went out. AHS replaced them and a company came to do the installation. The initial tech didn't do a good job installing and another AHS contractor, Total Air Care, had to come out and redo things. The tech from Total Air did a good job. More recently, my AC stopped cooling. The tech American Home Shield sent from Total Air... read more
Always responsive and provide a resolution
I recently had a claim with Home Shield for a pool part. Their claims process is pretty good. But the first time I used it, I had a bad experience, aside from the fact that I had my pool equipment added and I had a pool light that went out. One time, the spa level kept dropping while the pump was off ever so slightly, but over a bunch of hours, it could be a couple of inches. The tech came out and replaced the valves. The next day, I told him it was still doing it. The tech said that it must be something else and that they w... read more
We have a professional company that comes out and services the pool every week. I had this loud noise going and then the thing didn't work. The person from Element Pool Repair came out and he realized it was the motor on the pump that had quit and he fixed it. The guy was awesome. He communicated well. He told me exactly everything he did out there. He went out of his way to make sure that we had what we needed. He is probably one of the best guys that came to my house. Everything is working well now. Then I probably have to... read more
The Splash Pool Care technician let me know when he was coming and he was here on time. He let us know about the issue. He had to replace a part and he had that part in his vehicle. It was a simple fix and he was done in a matter of minutes. The pool is working great. We had an issue with American Home Shield a couple of years ago about our air conditioning unit. But this particular repair went beautifully. We do not call on every little thing and We put in as few service calls as possible when it needs help. It was a little... read more
Repair was fully covered and AHS was quick to process our request.
The fan of the heating system was continuously running. I made the call, talked to the person, and they set it up. E & J Heating and Cooling was sent out and the guy was very professional. He knew exactly what he was doing. He checked the system. He had to replace a small part, but he checked the outside to make sure the Freon was fine. He was quite good.
Easy to get a hold of and the set up with a tech was good
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,756 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.