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American Home Shield

4.9
  • Home Services
  • Memphis, TN

About this business

Home ServicesHandyman

Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more

Location details

3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.968,752 reviews

My refrigerator was defrosting or it was over icing. The bottom part was hot and the cold part was frosting up. The icemaker wasn’t working. The tech who came was was very nice. I liked him. Everything is working fine now. Overall, AHS is very dependable. I would renew it. 

We had a freezer and ice maker problem. I went to the Home Shield site. I had to look for appliance, and then fridge. Then there was also a difference between the fridge and the freezer, something with icemakers, and it was a $75 fee. We got an email that said they sent out a request to somebody, that we should hear from them in a few days. We heard back after the weekend from the actual contractor to schedule a time. He came out and fixed it all in one session. It was pretty smooth and straightforward. He said everything wa... read more

Andre's profile image
4 years ago

American Home Shield's coverage is a little bit better than all the other companies out there. I did a claim and they sent Techpro for my freezer because my water detect button was no longer working. It was leaking water because there was excess buildup at the bottom. Techpro had to let it thaw out and get that drainage valve fixed and situated. They took care of all of it. The technician was very professional. 

Yvette's profile image
4 years ago

I called and made the claim for my refrigerator. When I made the appointment, I called them on a Monday and they asked for my availability and I said Friday. But they made it for two weeks out. That irritated me. I got it straightened out and the repairman came. He took a look at it and told me what was wrong. But he didn't leave any paperwork that he had come into my house. When I asked my daughter if he left any paperwork or when was he coming back? She said that he only said he had to order a part.I called American Home S... read more

Bradley's profile image
4 years ago

Stellar Plumbing came out recently and fixed the garbage disposal quickly. Everything went well and they did a good job. The only thing is that when I call to talk about an issue, it’s difficult to find somebody that I can speak to without a language barrier. Also, when I call and try to get clarification on an issue or find a different type of solution, I usually have an issue with some of the language barrier with the folks I’m talking to on the phone. 

Tyler's profile image
4 years ago

We had some electrical issues that were causing light in our hallway and the lights in my son's room to just not function. I tried to call American Home Shield and there was an hour and a half wait so I pulled our policy information and logged in online and submitted a claim. The website was fairly easy to use and easy to work through. It was pretty straightforward. I just entered our policy information and gave a brief description as to the issues that we were having and it was simple enough. Then there was a really quick c... read more

I got a fast turnaround with Days Appliance who came out for my refrigerator. I put this claim in online and got a notification that it had been put out to the right repair person. The guy was knowledgeable about what he was doing and really explained it to us while he was going through the process. He came and looked at it then said it would take up to five days to order the parts. Then about two days, they called and wanted to reschedule the installation of it. Overall, American Home Shield is worth looking into. 

Mary's profile image
4 years ago

It was an easy and successful experience with American Home Shield. The guy was very polite and knowledgeable. He was able to repair the issue with my washing machine. 

Annette Marie W.'s profile image
Annette Marie W. 
4 years ago

It took forever to gets the parts from other companies. Once they arrived they were put in right away.Everything was cleaned up after the job done.The men were very professional. 

Frequently asked questions about American Home Shield

How is American Home Shield rated?

American Home Shield has a 4.9 star rating with 68,752 reviews. 

When is American Home Shield open?

American Home Shield is closed now. It will open tomorrow at 8:00 a.m.