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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm on city sewer, so my plumbing overflowed because my line was backed up from roots. I remembered I had the home warranty, and then they scheduled the contractor for me. Unfortunately, it was holiday weekend, so the earliest they could come out was like the following Tuesday. Home Shield's claim process went pretty good. I logged in, submitted a claim, and then they followed up with me, and everything was pretty easy. The contractor was professional, helpful and did a good job, and I was pretty happy with it.It's a nice pe... read more
Our recent claim with AHS regarding the ice maker went very well. The technician was very professional, very quick and he did a good job. The first time, I was not very happy with American Home Shield. Our air conditioner went out in the middle of summer. It was 95 degrees and the contractors didn't come for five days. But the refrigerator experience was fine.
I just had a winter check-up on my furnace through American Home Shield. I had some confusion on the day I was setting up my contract concerning who to ask for and who to call. I was not making a lot of progress. Still, submitting a request for that was easy and the contractor they sent was very good. My furnace is working well.
It's been a good relationship with American Home Shield. I had an issue with my dishwasher and my garbage disposal. I put the claim right from my mobile phone by the site and had a confirmation within probably a few hours of the assigned service company. They called and set me up for two days after. They arrived within a couple days and took care of it.
American Home Shield was good and quick. But trying to get somebody on the phone was the troubling part. I had a plumbing issue and the plumber who came out was very good.
The service has been very efficient and dependable.
I sent Home Shield an email on a Thursday and I got a response back immediately. Within hours, the service guy from Above and Beyond Appliance Repair called and he was even on vacation when he did. That's what I thought was pretty cool, just to make sure that he touched base with me within the timeframe that they had given him. He set an appointment. He called to let me know he was on his way. I thought that was very professional. He was there exactly when he said he would. And when he got here, he didn't have the part with ... read more
Great service,,,wait time too long on the phone
I've had to submit two claims with Home Shield. One time, it took me 45 minutes sitting on the phone waiting to get them. It took a while. On my first claim, I had a hot water heater go out. I had to pay what wasn't covered on the water heater. There was a $75 service charge, and then a $400 fee. After everything has already been said and done, I got a letter in the mail saying that they would not pay some of that. I called them. I didn't fully understand. They really shouldn't have sent the letter because it has already bee... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,754 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.