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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm a new first time homeowner on my own and I didn't realize that it's really important to have a home warranty. I'm very grateful that I have American Home Shield because when I talked to the girls there, they walked and talked me through a lot of things I didn't understand so I liked that part. With the first claim I had, the lady told me that I could do it online and she kind of walked me through there. The second one, for the garage, I called in and they walked me through everything. The people at American Home Shield h... read more
American Home Shield has done pretty well. When the guy came out for the microwave, he replaced the motherboard, but there was an issue with the temperature area. They closed out the maintenance order. But then I called to make sure they're still gonna get it. But I haven't heard anything back and it's been almost a week.
American Home Shield was very much as advertised. Recently, the thermostat was not working properly. It wasn't communicating with the furnace. The guy checked both the thermostat and the furnace, checked all the filters in the actual furnace and it didn't seem to be the problem. He did some diagnostics on the thermostat and determined that the thermostat had gone out. He got a replacement, installed the replacement and it's all working fine. He got the job done. He was very friendly, professional and informative.
I have a friend who utilizes American Home Shield, and they liked it. I decided to add it on my home. It's pretty simple to do claims with them. I did one for the oven that stopped working. They sent out a repair guy two days later, and then it took 10 days for him to come back and fix it. The only critique I would give to American Home Shield is that there's a process by which you fill out something on their online portal. They need to know then the make and model of whatever appliance it is, and then you can't just write i... read more
The guy came out for the stuff in the refrigerator that was disconnected. He showed me where the filter is. He was helpful because I don't have any information about the house and the appliances, and he showed me how to handle them. He was great. He was very nice too. For the second order, a guy named Adam came on Monday. He reviewed everything but he didn't have the tools. He said that in order to fix the leaking in the faucet in the kitchen, it's going to be a total replacement because they cannot untie the parts. For the ... read more
Our air conditioner went out. The contractor gave us a three-hour time frame. Then they called us and said that they would come in about half an hour. They were great, knowledgeable, and tremendous. We got cold air since the repair. Everything’s been fair with American Home Shield. I just started with them and I’m very impressed. They followed up with us and they were excellent. In fact, recommended them to my brother and my sister too.
My air conditioner wasn't cooling. I called in a claim to American Home Shield on a Friday and by Monday, their techs from Advantage Refrigeration & Air were at my place. They were on time and did a good job. Having AHS has been an excellent experience.
I've been very satisfied with American Home Shield. They responded. However, I did file a claim and it did take like six weeks to get it resolved. It was a microwave and it had been repaired in the past which was fine. When it went down again, the technician came out and said there was nothing he could do. He was recommending replacement and trying to get it finalized was difficult.American Home Shield put out an email about offering other services. I did have my heating checked and the guy did a great job. He also offered p... read more
I called Home Shield and told the rep what I needed. I couldn't hang up the phone fast enough. I was done on the phone and they called the house phone. I haven't finished doing my order. I had just put in my credit card number, and here they come calling already. That was on a Sunday. They said, “We'll have somebody out tomorrow,” which was Monday.The tech from Hopwood Electric came in there and went right to work. He came in masked up. He took the things apart, and then fixed everything. And he said, “Well, initially, it wa... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,754 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.