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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an issue with my AC, and the guy from Custom Climate Professionals came out and he had to order a part. I had to wait on a part that needed to be replaced, but he did something to keep it cool until the part came. Then once the part was in, he called me, came in and fixed the product when he said that he would, so I appreciated that. He was very professional. I like American Home Shield. The price went up a little bit for the services. I used to pay 50, now I'm paying 75 for the service. But other than that, everything... read more
I call in to submit my claims to American Home Shield and the process seems to be pretty easy. Sometimes, it takes a minute to reach a representative. It just depends on what time you call. I've been with American Home Shield for a few years, and I lost my card and didn't know because I wasn’t using them. So, they had canceled my account. I just got back with them in July. I had a recent claim on my garbage disposal and Home Choice Services came out. They ended up replacing it.
Honesty, fairness in covering repairs, excellent customer service by both AHS reps and their repair partners
My most recent claim to Home Shield was my ceiling fan. The tech was very professional. The people kept trying to give him the wrong piece but he said, "No, I need a 6-gear, not a 3-gear." He wouldn't let them give us the wrong piece. We have the model home, so it was a very special piece that they gave us. He was very knowledgeable of what we needed. We've had good vendors. It has been a smooth ride. I have my parents on the home warranty now.
This was a dryer repair and the waid was ok - however if AC and it happened on a Friday it wouldn't be good due to having to wait until a repairman could get out
They solve your problems even though it was not easy.
I was very appreciative of American Home Shield. They did a really good job. I filed a claim for electrical over the phone and the rep was great. The contractor was very professional and was able to get the electrical issue solved.
American Home Shield takes a weight off your shoulders knowing that issues will be handled. Not always quickly, but at least as inexpensively as they probably could be. I’ve had several different things done under them and every contractor has been really great. I've only been with them for a year or two and they've fixed my stove, my dryer, my washing machine and my AC. I've also gotten a new water heater.I'm a little more concerned about the current claim because it's a much more expensive issue. The contractor came to fix... read more
When I made the claim, the tenant was saying the AC wasn't cooling. The contractor did the repair the same day. Everything went fine. I also had another claim and the contractor came out and changed one of the breakers for the lights. They fixed it in the same day. It went good. American Home Shield is pretty good. The only part I don't like is I have to pay a copay. But it keeps you from paying a great big bill for something that could be easily fixed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,756 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.