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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My dryer went out. The contractor came and it was on a holiday weekend. He looked at it and he said it was the heating element that was out. He ordered it and he was good about coming in or coming to the house at 5:30, ‘cause I don't get home till that time. He got the heating element in on Wednesday and had the dryer working again on either Wednesday or Thursday. American Home Shield has been really good, and it's been really easy to get in there and use it.
Everything went fine with the AC claim. The guy corrected everything and it started working. He fixed it all the same day. I called this morning for a plumbing issue. It was leaking from the upstairs down to my kitchen. They gave me an appointment between 12:00 and 4:00 and a plumber came out. He went through the wall and found out what the problem is. Something needed to be caulked around the shower but they said American Home Shield doesn't do caulking. But he did what he's supposed to do and I'm satisfied.
It has been a new experience to have very professional help. Thank you for your assistance and the kindness of the women and men working at your side...vale...MM
I've gone online and I even called American Home Shield to tell them what was going on and they jumped to it. They sent K & W Heating. The tech was all business. He went straight to the problem and he solved it. He was not a talker, which is okay. He was professional, he found the problem and repaired it and told me straight away. The AC is doing what it’s supposed to do now. American Home Shield is doing what they're supposed to do and I appreciate that.
My washer was repaired in a timely manner
I submitted the claim over the phone for a dripping faucet. The process was thorough and it went quick. They told me when I would expect a call from the contractor. Neely Brothers was good and they were kind. It was the second time I've had them out. Overall, I've had a pretty good experience with American Home Shield. I've only had to call about three times and every time, they've been very helpful. As soon as I call or within 24 hours, a contractor calls me and tells me when they're gonna schedule the time. The only thing ... read more
My claim with American Home Shield went well. I called them one morning and they got a hold of me an hour or two later. I was very satisfied with that timeframe. Their contractor Authorized Appliance fixed my appliances and fixed them. Their tech walked me through what he did and showed me that each appliance works. He had a mask and gloves on to safeguard against the pandemic.
I get email updates from American Home Shield. When I had a claim, I clicked on the link to login to my portal and then I submitted it through there. It was a super easy process. Once it was received, then I got an update that it was being assigned to Morningstar and that they would be reaching out. Morningstar was fantastic. They were very quick and worked with me on calling or texting me when the tech was gonna be on his way. He gave me the timeframe. That way, I could just leave my office and meet him at the house.Since t... read more
I just moved into a new house and I have found a couple of things not working. Home Shield has been very efficient about coming and checking them out and making the proper replacements. LA Standard came out for my AC unit and the tech was very nice. I change the filters, per his suggestion, but I may need to have them come back again. The service was good but I'm still not certain that the flow of the air is perfectly balanced and he said that had to do with the size of where the air flows through.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,756 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.