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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Work got done. Dealing with vendors was a great experience
Business response:
Thanks for sharing your positive feedback.
Super easy to use when something needs repaired. Only issue is how many times they called me when my warranty was getting close to expiring.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Timely response, connected me with contractor who was able to resolve my issue in a timely manner.
Business response:
Hi Dana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Customer service is speedy. Knowledgeable and friendly
Business response:
Thanks for sharing your positive feedback.
Most experience are good with AHS. Some contractors they use are not responsive so you have to make sure you get a good one.
A simple phone call and the the problem was taken care of.
Business response:
Hi Ed, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Great, but the length of time to get the repair scheduled was long.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
When I had a problem with my garbage disposal leaking, right away it was determined that I needed a new one, and the one that was put in, isn't as powerful as the one that was taken out.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.
Have been a customer for over 15 years. Overall was very happy but seems like they sent their customer service oversees a couple years back and were not staffed properly. Hold times were hours long and it was difficult to understand representatives. Hold times have greatly improved but representatives have heavy accents and very canned word tracks they have to stick to so it is difficult to have a conversation. Overall repairs are prompt it just gets tedious if you have to call in to address a problem.
Business response:
Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,883 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.