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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor came out for a trash compactor issue. The guy was fabulous. He was in and out in about 20 minutes. He handled everything, knew what the problem was, replaced the trash compactor, and everything was great. I definitely recommend them to stay a part of American Home Shield. I've had American Home Shield since 2001 and it seems like whenever I do have a situation, I can get the coverage I need. If there's one thing I don't like, it's the annual cost that seems to keep going up over the years. But again, being abl... read more
Appliance 911 came out for the oven. It was a code coming in that showed that it wasn’t working and it said that they needed to replace something. The circuit board was damaged. I called American Home Shield and made a service call. Then, they gave me the name of the appliance repair. The technician called me and he came out and looked at it, and they had to order the part. I kept calling and they said the part was in backorder. Then finally, the part came in. The technician came and install it. He did a good job but it was ... read more
Our recent claim with AHS was for the air conditioner that wouldn't work. This claim went through really well and I was very happy with the contractors. I went out and investigated my outside unit and got the serial number. I do everything for my own knowledge, also. It's a Carrier outdoor. So I called Carrier here in Tyler. Everything went fine. I talked to Carrier and they knew the contractors. They said they're very nice people, I will be happy.When the contractor got here, he called me 30 minutes ahead of time, said, "I'... read more
My air conditioner upstairs was blowing hot air. I called American Home Shield and they sent out Air Control Experts. The tech told me that my coil was leaking and that it would have to be replaced. He had to order a part and as soon as he got it, he installed it. Everything has been working fine since. Overall, I like AHS's system. However, I would like to know how much the whole repair costs. I want to know what they paid and what my cost was.
My experience was very good. I called, had to pay $125 then American Home Shield scheduled a company. I called them and scheduled a time with them. My refrigerator needed fixing and they came out quickly. They did the timer change and it started working again. They were very efficient and a very good company. I definitely will use that same company again if anything else happens with the refrigerators.
The website is very easy. I prefer it to the phone very much. With the phone, when you call, you have to enter in your American Home Shield contract number then you have to go through all the prompts. With the website, our passwords are saved on our computer. We just open it up and it's quick. It says submit a claim, you check what you want and you move through it. It's so time efficient. Typically, they will tell you the claim has been assigned and who it's been assigned to and that you can expect a call within 24 to 48 hou... read more
I am a new customer and had my first service request completed through American Home Shield and the repair went very well.
Our air conditioning wasn't working and we submitted a claim to American Home Shield. They sent All American Services and the two guys who came took care of our problem. So far, AHS's service has been good.
The shower drain in one of the bathrooms backed up and wouldn't drain. I did the claim online but because I was gonna be out of town for work, they scheduled the service for the first day I was back in town. The tech was very, very on time and very professional. I work at home and he was real quiet. He checked the drain out thoroughly and he drilled it out and got it all to go down like it should. Everything’s working perfectly now. I appreciate the claim being covered and getting it done so quickly. Home Shield worked so fa... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,757 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.