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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Most experience are good with AHS. Some contractors they use are not responsive so you have to make sure you get a good one.
A simple phone call and the the problem was taken care of.
Business response:
Hi Ed, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Great, but the length of time to get the repair scheduled was long.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
When I had a problem with my garbage disposal leaking, right away it was determined that I needed a new one, and the one that was put in, isn't as powerful as the one that was taken out.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.
Have been a customer for over 15 years. Overall was very happy but seems like they sent their customer service oversees a couple years back and were not staffed properly. Hold times were hours long and it was difficult to understand representatives. Hold times have greatly improved but representatives have heavy accents and very canned word tracks they have to stick to so it is difficult to have a conversation. Overall repairs are prompt it just gets tedious if you have to call in to address a problem.
Business response:
Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Used services numerous times and was always satisfied.
Business response:
Thanks for letting us know everything is working out for you!
I despise having to call into customer service, so I do everything on line that I can. Customer service reads from a script and has only a basic knowledge base most of the time.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
AHS was very responsive to my claim. They immediately assigned a repair technician who came out the same day.
Business response:
Thanks for sharing your positive feedback.
Problem still exists with tub drain and jacuzzi noise
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,423 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.